Linen Porter

The Hoxton

Greater London

On-site

GBP 22,000 - 26,000

Full time

5 days ago

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Benefits offered by this job

Pension and life insurance

Health cash plan

Free staff night

Meal on shift

Staff discounts

Career development

Volunteer time off

Team events

Job summary

The Hoxton, Shoreditch, is seeking a Linen Porter to join the housekeeping team. You will be responsible for the cleaning and servicing of guest rooms to brand standards, and for the daily delivery and collection of linen and terry.

You will report maintenance defects, ensure COSHH compliance, maintain stores and stock levels, and support colleagues with a positive, can-do attitude. The role offers competitive pay, shift meals, staff discounts, and progression within our global Ennismore family.

Qualifications

Communication skills to ensure smooth team work.
Ability to build relationships with colleagues and customers.
Detail-oriented and ensuring rooms are to the highest standards.
Go and do attitude – We are in it together!

Responsibilities

To be responsible for the cleaning and servicing of guest rooms, ensuring that these are always cleaned to brand standards, and are well presented and maintained.
To be responsible for reporting any maintenance defects in guest rooms and on guest floors through KnowCross.
To ensure that all guest rooms adhere to all brand standards and quality audit standards.
To oversee the delivery and collection of linen and terry on a daily basis.
To be responsible for the stocking of linen and housekeeping supplies on guest floors and in stores, and to ensure that these storage areas are clean and well maintained.
To ensure guest floors are clean and well maintained at all times.
To assist with other tasks to support the housekeeping team as required.
To ensure that all Health and Safety standards are adhered to and any breaches in standards are reported to the Head Housekeeper.
To ensure all cleaning materials are handled correctly and to be fully aware of COSHH regulations.
To attend all training sessions required.
To maintain a positive and friendly attitude at all times, even when working to find solutions to challenges.
To provide the highest level of customer care, and to provide a friendly, helpful and responsive level of service for our guests.

Skills

Communication skills

Relationship building

Attention to detail

Go-getter attitude

Job description

Company Description

We are looking for a Linen Porter to join the team at The Hoxton, Shoreditch.

The Hoxton, Shoreditch, is where The Hoxton was born. It’s where we first set out to do things a little differently, breaking rules about ‘the way things are done’. Originally a car park, it now offers 210 rooms, The Apartment, our meetings & events concept, and an open lobby, café & restaurant where you can feel the hustle and energy of Shoreditch.

Job Description

What you'll do...

To be responsible for the cleaning and servicing of guest rooms, ensuring that these are always cleaned to brand standards, and are well presented and maintained.
To be responsible for reporting any maintenance defects in guest rooms and on guest floors through KnowCross.
To ensure that all guest rooms adhere to all brand standards and quality audit standards.
To oversee the delivery and collection of linen and terry on a daily basis.
To be responsible for the stocking of linen and housekeeping supplies on guest floors and in stores, and to ensure that these storage areas are clean and well maintained.
To ensure guest floors are clean and well maintained at all times.
To assist with other tasks to support the housekeeping team as required.
To ensure that all Health and Safety standards are adhered to and any breaches in standards are reported to the Head Housekeeper.
To ensure all cleaning materials are handled correctly and to be fully aware of COSHH regulations.
To attend all training sessions required.
To maintain a positive and friendly attitude at all times, even when working to find solutions to challenges.
To provide the highest level of customer care, and to provide a friendly, helpful and responsive level of service for our guests.

Qualifications

What we're looking for...

Communication skills to ensure smooth team work.
You have the ability to build relationships with colleagues and customers.
You're keen on the details and ensuring our rooms are to the highest standards for our guests.
Go and do attitude - We are in it together!

Additional Information

What's in it for you...

Competitive salary
Up to 28 days holidays (inclusive of bank holidays), pension, and life insurance.
A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing
It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders
Treat yourself once in a while with lots of retail & hospitality perks through our partners
Enjoy a free night at The Hoxton and a meal for two when you first start with us
Goes without saying, but we’ll feed you during your shift
Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!
Lots of opportunity to progress and switch it up as part of a global family of brands
Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work
Extra time off to volunteer with one of our partner charities
Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
Enhanced family leave for when you’re expanding your family
An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.