Linen Porter

Mercure Exeter Southgate Hotel & Spa; Exeter; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Competitive compensation

Staff discounts on accommodation, food

Ongoing training and career growth

Inclusive team culture

Job summary

Mercure Exeter Southgate Hotel is seeking a reliable Linen Porter to join our housekeeping team. You will collect, transport and distribute clean linen and towels across the hotel, maintain stocked storerooms and support room attendants.

This role requires good physical fitness, attention to detail and a proactive team player attitude. Full training will be provided, with flexibility for early mornings, weekends and public holidays to meet hotel occupancy needs.

Qualifications

• Previous experience in linen porter or housekeeping roles preferred; full training provided.
• Excellent physical fitness; able to lift heavy bags and stand for long periods.
• Strong attention to detail and quality control across linen deliveries.
• Reliable with good time-management; able to work with minimal supervision.
• Good communication and teamwork with room attendants and laundry staff.

Responsibilities

• Collect, transport and distribute clean linen, towels, and uniforms.
• Maintain stocked linen storerooms and supply closets.
• Sort, store and prepare linen for laundry vendor collection.
• Deliver extra amenities to guest rooms as needed.
• Inspect linens and report shortages or issues.
• Follow health, safety, and hygiene standards at all times.

Skills

Linen porter experience

Physical fitness

Attention to detail

Teamwork

Communication skills

Job description

About Mercure Exeter Southgate Hotel

Mercure Exeter Southgate Hotel is a prestigious and welcoming destination dedicated to providing exceptional service and a memorable stay for every guest. Our motto is People – Quality – Profit, and it’s no accident that people come first. We believe great service comes from great people! We are passionate about fostering a supportive work environment where team members can bring their best selves, grow professionally, and excel in their careers. We are looking for a reliable, hardworking Linen Porter to join our dedicated housekeeping team and ensure our hotel maintains the highest standards of cleanliness, organization, and operational efficiency.

Role & Key Responsibilities

• Collect, transport, and distribute clean bed linen, towels, and staff uniforms throughout the hotel and guest floors.
• Maintain clean, organized, and fully stocked linen storerooms and housekeeping supply closets.
• Ensure used and soiled linen is correctly sorted, stored, and prepared for scheduled laundry vendor collection.
• Assist room attendants and housekeeping staff by promptly delivering extra amenities and guest supplies.
• Inspect linens for damage, maintain stock checks, and report any shortages or maintenance issues immediately to the Housekeeping Supervisor.
• Strictly follow hotel health, safety, manual handling, and hygiene standards at all times.

What We Are Looking For

• Previous experience as a Linen Porter, Housekeeping Attendant, or in a general hotel/hospitality operations role is preferred, though full training will be provided for candidates with the right attitude.
• Excellent physical fitness and stamina, with the ability to manage active manual labor including lifting heavy laundry bags, standing for long periods, and pushing filled linen trolleys.
• Strong attention to detail with high quality control standards when inspecting, organizing, and delivering clean linens across all floor levels.
• Reliable work ethic with proven time-management skills to complete daily distribution tasks efficiently without direct supervision.
• Strong team player with good communication skills to liaise smoothly with room attendants, floor supervisors, and external laundry service representatives.
• High awareness of workplace health, safety, and hygiene practices, including proper manual handling techniques to ensure a safe working environment.
• Flexibility to work shift patterns that adapt to hotel occupancy demands, including early mornings, weekends, and public holidays.

What We Offer

• Competitive compensation, clear workplace benefits, and structured employee perks.
• Ongoing training, skill development, and clear career growth opportunities in a supportive environment.
• Staff discounts on accommodation, food, and beverages across the hotel group network.
• A friendly, inclusive, and collaborative professional team culture.