Linen Porter

ibis London Blackfriars; Greater London; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

On-site training

Salary Finance access

28 days holidays

Career progression

Workplace pension after 3 months

Job summary

ibis London Blackfriars is seeking a Linen Porter to support linen management across the hotel, coordinating stock, fulfilling guest requests, and upholding our standards of service.

The role offers on-site training, flexible hours, a permanent contract, 28 days holidays, access to Salary Finance, apprenticeships, pension enrollment after 3 months, and opportunities for career progression.

Qualifications

• Physical ability to lift, bend and stand for extended periods.
• Able to work independently or as part of a team.
• Good time management and attention to detail.
• Flexible, quick to learn, and adaptable to changing needs.
• Ability to deliver excellent guest service under pressure.
• Confidentiality and integrity in handling information.
• Follows safety regulations and policies.

Responsibilities

• Manage linen stock levels, coordinate deliveries, fulfill orders, and distribute linens.
• Adhere to health and safety policies; report issues and maintain linen equipment.
• Ensure proper storage and manage linen inventory.
• Provide guest assistance promptly and respectfully.
• Collaborate with team to achieve cleanliness goals and a positive environment.
• Follow supervisors' instructions on cleaning schedules and tasks.
• Prior experience in a similar role is valued but not mandatory.

Skills

Physical fitness

Teamwork

Time management

Attention to detail

Flexibility

Can-do attitude

Adaptability

Multitasking

Customer service

Self-motivation

Integrity

Working under pressure

Safety awareness

Job description

As a Linen Porter, you'll be an essential member of our team, working together in a dynamic environment to handle linen management efficiently. Your role involves coordinating linen stock throughout the hotel, responding promptly to guest requests, and upholding the standards of excellence that enhance our guests' satisfaction and enjoyment.,

• Manage linen stock levels, coordinate deliveries, fulfill orders, and distribute linens.
• Adhere to health and safety policies, promptly report any issues, and maintain linen-related equipment.
• Ensure proper storage and manage linen inventory.
• Provide guest assistance respectfully, addressing concerns promptly.
• Collaborating with team members to achieve cleanliness goals and maintain a positive working environment.
• Following instructions from supervisors and managers regarding cleaning schedules and specific tasks. Prior experience in a similar role, preferably within a hotel, resort, or hospitality environment, is valued, though not mandatory.
• Familiarity with linen management procedures, such as sorting, folding, and distribution, is advantageous.

Skills and knowledge

• Physical ability to lift, bend, and stand for extended periods.
• The ability to work individually and as part of a team.
• Strong time management skills.
• Attention to detail.
• Flexibility and willingness to learn.
• A 'Can Do' attitude.
• Adaptability to organisational needs.
• Ability to prioritise and multi-task.
• Capability to provide excellent customer service.
• Self-motivation and accountability.
• Ability to work confidentially and with integrity.
• Ability to work under pressure and to follow instructions.
• Awareness of safety regulations and compliance.

Flexibility

• You may be required to work different and/or additional hours of work (from those to which you have been previously notified in respect of any period) and carry out additional reasonable tasks to meet the needs of the Company and their clients.
  HotelCare, the UK's foremost hotel support services provider, boasts over 30 years of experience serving up to 200 plus hotels nationwide. Offering premium staff and services, including cleaning over 10,000 rooms daily and catering to various sectors such as apartments, leisure facilities, public areas, and corporate offices, we collaborate with ICE UK and Abbe ltd to introduce sustainable cleaning solutions, reducing our carbon footprint while upholding quality service.
  Up to 28 days paid holidays.
• A permanent job with flexible working hours.
• Free Lunch on duty (site dependant).
• Full on-site training.
• Salary Finance with exclusive rates - access to loans or wage advances (available once probation is complete).
• Career progression with the opportunity to undertake a HotelCare Apprenticeship.
• Automatic Enrolment into a workplace pension, after 3 months' service.
• Recognition, incentives and awards.