Linen Porter

Apex Hotels; Bath; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

29 days holiday

Training from day one

Employee events and celebrations

Gym and pools access

Discounted room rates for employees

Job summary

Apex Hotels in Bath is seeking a dedicated Linen Porter to uphold brand standards and impeccable guest facilities within the Housekeeping team. You’ll manage linen items, work methodically, and ensure safety guidelines while delivering a seamless service.

You’ll join a supportive team, receive a structured 12-week learning journey, and enjoy benefits such as extensive holiday, training from day one, staff discounts, and wellbeing perks.

Qualifications

• Excellent organisational skills and attention to detail.
• Willingness to multi-task and manage variable workload.
• Customer service attitude with friendly approach.
• Ability to engage with guests and promote loyalty.
• Self-aware and able to evaluate own work.
• Structured 12-week learning journey on day one.

Responsibilities

• Remove linen and waste from guest rooms and replace with fresh items to support room attendants.
• Engage with guests to promote guest loyalty.
• Ensure guests experience high levels of comfort and quality.
• Take pride in the work you do.

Skills

Organisational skills

Attention to detail

Customer service

Multi-tasking

Communication

Job description

Why join Apex Hotels?

You’ll be welcomed into Apex Hotels with genuine warmth as you join us as a Linen Porter in Bath. From your very first day, you’ll be part of a team that truly cares, where people feel valued, included, and connected. We love individuality - it’s what brings the spark, the curiosity, and the human touch to every interaction.

You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:

• 29 days holiday
• Training and development from day one
• Employee events and celebrations
• Inhouse company interactive employee communication APP
• Entry to our state-of-the-art gym and pools
• Healthy meals to enjoy while you're working.
• Access to an external Employee Assistance Programme
• Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date.
• £200 referral bonus when your friends or family join the team.

Following your first successful 3 months, you’ll also receive ……

• Access to our discounts and wellbeing platform “Treat Yourself Here”, unlocking savings and experiences for you and your family.
• Involvement in our employee recognition schemes
• Long service recognition
• Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
• 50% discount in our restaurants
• Cycle to Work Scheme
• Discounted room rates for employees, friends, and family
• Spa treatments and product discounts
• Life Assurance cover

Role Overview:

As a Linen Porter,you will assist in the delivery of amazing brand standards and immaculate guest facilities. You will be responsible for your own work and take pride in the high standard of cleanliness and organisation whilst adhering to all health and safety guidelines. As a Linen Porter, you will be an integral part of the Housekeeping department working closely with all team members to deliver a seamless system of collection and replacement of all linen items.

You will embrace every opportunity to create extra special moments for our guests to provide a personal experience our guests will want to share.

Joining the dedicated Housekeeping department, you will:

• make sure that you work seamlessly and methodically to remove linen and waste items from Guest rooms and replace with fresh items to assist the Self Checking room attendants in their role.
• engage with guests in order to promote guest loyalty
• ensure guests experience our well-known high levels of comfort and quality
• take pride in the work you do

About You:

As a Linen Porter, you will have excellent organisational skills and attention to detail in order to provide consistent standards. This is a vital role in the function of the hotel and ultimately the service provided to our guests before, during and after their stay. You will love chatting to our guests offering help and assistance, you will be great at multi-tasking, you will be efficient at solving all guest enquiries and all with a smile and infectious personality!

On your first day you will begin a structured 12 week learning journey, giving you the skills, knowledge and confidence to be a great Linen Porter. With this in mind, we are looking for a Linen Porter who:

• Can deliver excellent standards
• Uses initiative
• is self-aware and able to evaluate their own work
• has a customer service attitude
• has the ability to multi-task and organise a variable work load
• provides excellent attention to detail
• holds a genuine desire to provide a Warmer Welcome to our guests

Come and join our team, guided by our values of trust, friendliness, teamwork, and passion - the good stuff that makes hospitality feel effortless. Here, you’ll shine in your own way, creating joyful moments that lift the everyday.

Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route.