Linen Porter

Hilton London Metropole; Greater London; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Holiday allowance

Flexible hours

Free lunch on duty

On-site training

Salary advance

Career progression

Pension scheme

Recognition & awards

Job summary

HotelCare is seeking a Linen Porter to join our team in a dynamic hotel environment. You will manage linen stock, coordinate deliveries, fulfill orders, and ensure timely distribution of linens to various hotel areas.

Ideal candidates possess physical stamina, teamwork, and a strong customer-service mindset. You will follow health and safety policies, maintain equipment, and support housekeeping through flexible scheduling and collaborative problem-solving.

Qualifications

• Prior experience in a hotel or hospitality environment is valued but not required.
• Familiarity with linen management procedures is advantageous.
• Flexibility to work different hours and weekends is beneficial.

Responsibilities

• Manage linen stock levels, coordinate deliveries, fulfill orders, and distribute linens.
• Adhere to health and safety policies, promptly report issues, and maintain linen-related equipment.
• Ensure proper storage and manage linen inventory.
• Provide guest assistance respectfully, addressing concerns promptly.
• Collaborate with team members to achieve cleanliness goals and maintain a positive working environment.
• Follow instructions from supervisors regarding cleaning schedules and tasks.

Skills

Physical stamina

Teamwork

Time management

Customer service

Attention to detail

Adaptability

Confidentiality

Work under pressure

Job description

Responsible To:

Line Manager

Direct Reports:

0

Key Relationships:

Coworkers, Guests, and Line Manager

Hours of work:

0-40 hours per week / Available to work some weekends.

Company Overview

HotelCare, the UK's foremost hotel support services provider, boasts over 30 years of experience serving up to 200 plus hotels nationwide. Offering premium staff and services, including cleaning over 10,000 rooms daily and catering to various sectors such as apartments, leisure facilities, public areas, and corporate offices, we collaborate with ICE UK and Abbe ltd to introduce sustainable cleaning solutions, reducing our carbon footprint while upholding quality service.

We Offer a Benefits Package Including

• Up to 28 days paid holidays.
• A permanent job with flexible working hours.
• Free Lunch on duty (site dependant).
• Full on-site training.
• Salary Finance with exclusive rates – access to loans or wage advances (available once probation is complete).
• Career progression with the opportunity to undertake a HotelCare Apprenticeship.
• Automatic Enrolment into a workplace pension, after 3 months' service.
• Recognition, incentives and awards.

Job Overview

As a Linen Porter, you'll be an essential member of our team, working together in a dynamic environment to handle linen management efficiently. Your role involves coordinating linen stock throughout the hotel, responding promptly to guest requests, and upholding the standards of excellence that enhance our guests' satisfaction and enjoyment.

Job Description

Key Responsibilities

• Manage linen stock levels, coordinate deliveries, fulfill orders, and distribute linens.
• Adhere to health and safety policies, promptly report any issues, and maintain linen-related equipment.
• Ensure proper storage and manage linen inventory.
• Provide guest assistance respectfully, addressing concerns promptly.
• Collaborating with team members to achieve cleanliness goals and maintain a positive working environment.
• Following instructions from supervisors and managers regarding cleaning schedules and specific tasks.

Person specification

Experience

• Prior experience in a similar role, preferably within a hotel, resort, or hospitality environment, is valued, though not mandatory.
• Familiarity with linen management procedures, such as sorting, folding, and distribution, is advantageous.

Skills And Knowledge

• Physical ability to lift, bend, and stand for extended periods.
• The ability to work individually and as part of a team.
• Strong time management skills.
• Attention to detail.
• Flexibility and willingness to learn.
• A 'Can Do' attitude.
• Adaptability to organisational needs.
• Ability to prioritise and multi-task.
• Capability to provide excellent customer service.
• Self-motivation and accountability.
• Ability to work confidentially and with integrity.
• Ability to work under pressure and to follow instructions.
• Awareness of safety regulations and compliance.

Flexibility

• You may be required to work different and/or additional hours of work (from those to which you have been previously notified in respect of any period) and carry out additional reasonable tasks to meet the needs of the Company and their clients.