Lifestyle & Resident Experience Manager

Berkley Care Group; Packmoor; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Free meals and drinks at work

Long service rewards

Enhanced maternity/paternity pay

Sick pay scheme

Blue Light Card discounts

Cycle to Work Scheme

On-Demand Pay

Employee Assistance Programme

Luxury working environment

Learning and development opportunities

Job summary

Berkley Care Group is seeking a Lifestyle & Resident Experience Manager in the United Kingdom. The role focuses on shaping experiences that provide comfort, joy and dignity for residents while ensuring the home remains commercially strong and community-facing.

The position includes leading occupancy-related activities, delivering a local marketing plan, and overseeing events to personalise resident experiences. Competitive hourly pay and a strong benefits package are offered.

Qualifications

• Kind, compassionate and respectful demeanor.
• Outstanding people skills with ability to engage diverse groups.
• Strong leadership and delegation abilities.
• Commercial, business development and sales experience.
• Creativity and innovation with event marketing and social media.
• Patience to empower residents with activity choices.
• Planning and budgeting with strong attention to detail.
• Excellent communication, organisational and time management under pressure.

Responsibilities

• Lead occupancy-related activities and community partnerships in the local area.
• Ensure environment is presented and maintained to a high standard and deliver best-in-class experiences.
• Develop and deliver a local marketing and engagement plan with community partners, healthcare professionals, local businesses and commissioners.
• Oversee the home events team to provide meaningful and personalised events for residents.
• Attend resident and relative meetings, seeking feedback to continually improve offerings and resident experience.

Skills

People skills

Leadership

Commercial experience

Sales experience

Creativity and marketing

Patience

Planning and budgeting

Communication and organisation

Job description

About the Position

£18.25 per hour, paid breaks plus lots of great benefits!

Find your place and make a difference as a Lifestyle & Resident Experience Manager at Berkley Care

At Berkley, our mission is Care Reimagined. As Lifestyle & Resident Experience Manager, you will play a pivotal role in supporting the Deputy and General Manager to shape experiences that enable residents to live with comfort, joy and dignity, whilst ensuring the home remains commercially strong, and respected in the local community.

A Top Employer 2026

For the third year running, Berkley Care is the only UK luxury care home provider to be recognised in this year’s Top Employer Awards for going above and beyond when it comes to employee well-being and development. This award is given in recognition of the group’s commitment to creating a nurturing, inclusive and supportive work environment, where the culture is warm and encouraging.

Main Responsibilities

• To lead all occupancy-related activities and community partnership working in our local area
• To ensure the environment is consistently presented and maintained to a high standard, supporting teams to deliver best-in-class experiences and to ensure that the Berkley Brand promise is visible from the moment someone enters the car park to all aspects of the home
• Develop and deliver a local marketing and engagement plan, building meaningful relationships with community partners, healthcare professionals, local businesses, community groups and commissioners.
• Oversee and lead the home events team to ensure meaningful and personalised events and activities are provided to residents
• To attend resident and relative meetings, regularly engaging with residents and loved ones to seek feedback and continually improve our offering and resident and loved one experience

What we are looking for:

• An individual who is kind, compassionate and treats others with respect
• Outstanding people skills with the ability to engage with a variety of people, eg residents, their families, the home team and the local community
• Strong leadership skills with the experience to motivate, develop and delegate to others
• Strong commercial, business development and sales experience
• Creativity, innovation with experience of event marketing and social media
• Patience with the ability to empower and support residents with activity choices and desired experiences
• The ability to manage special events and celebrations, including those to promote the home
• Planning and budgeting with an excellent attention to detail and solutions-focussed
• Excellent communication, organisational and time management skills with the ability to remain calm under pressure

What can you expect from us

• Free meals and drinks whilst at work
• Monetary rewards for long service
• Enhanced Maternity and Paternity Pay
• Industry leading Company Sick Pay (for critical illness and clinically necessary surgery)
• Access to a raft of benefits and discounts in hundreds of online and high street locations, plus a Blue Light Card
• Cycle to Work Scheme
• On-Demand Pay
• Employee Assistance Programme plus a 24/7 GP Helpline
• A luxury working environment
• Excellent learning, development and training opportunities

Our recruitment process

So, if you want a rewarding role as an Lifestyle & Resident Experience Manager in an environment where you’ll be valued for the person you are and where you’ll be appreciated and respected for what you can bring to the role, There is a two-stage interview process, one of which is a face-to-face in-person interview with the General Manager.

Equality, Diversity and Inclusion (EDI)

At Berkley Care Group, we are committed to providing EDI at all levels in our company. We recognise that employing people who have diverse talents, experiences and perspectives not only contributes to our success but also allows us to have a more exciting, innovative and creative workforce. Therefore, we are committed to creating an inclusive workplace that respects and values all individuals, including those who are Neurodiverse.

#INDHP