Lifestyle Advisor and Health Care Assistant

NHS; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading healthcare organization seeks a Lifestyle Advisor and Health Care Assistant in Greenwich. The role involves supporting NHS Health Checks, smoking cessation services, and assisting in Long-Acting Reversible Contraception clinics. Ideal candidates will possess strong communication and interpersonal skills, and a commitment to patient-centered care.

Benefits

Occupational sickness pay

Counseling services

Electric Vehicle Salary Sacrifice Scheme

Cycle to Work Scheme

Benenden Healthcare

Qualifications

• Experience of supporting a LARC or sexual health clinic.
• Experience of delivering Health checks.
• Experience of supporting people to stop smoking using brief advice and pharmacotherapy.

Responsibilities

• Conduct NHS Health Checks and smoking cessation consultations.
• Support patients in a busy call center environment.
• Provide administrative support for LARC clinics.

Skills

Interpersonal skills

Communication skills

Customer service skills

Ability to work under pressure

Education

NCSCT Stop Smoking Practitioner Training

Tools

Excel

Word

Outlook/NHS Mail

EMIS

Job description

Lifestyle Advisor and Health Care Assistant

Greenwich Health deliver NHSHealth Checks, smoking cessation support, Long-Acting Reversible Contraception(LARC) services and sexual health walk in clinics. We are looking to recruit a flexible andmotivated individual who can work both independently and as part of a team in afast paced patient centred role.

The post holder will be requiredto conduct NHS Health Checks, face to face and telephone smoking cessationconsultations and provide HCA support for our Long-Acting Reversible Contraceptionclinics. The post holder will berequired to travel to various locations across the Borough of Greenwich.

The post holder will also berequired to support our busy patient call centre based at Ferryview HealthCentre, supporting patients through the service from managing the referrallist, triaging, and booking patients into clinics.

Working Pattern: 40 hoursper week (working hours between 8:00am and 8:00pm, 5 days a week Monday toSunday on a three week rota, 1 weekend day 8am to 4pm every third week)

Main duties of the job

Call Centre

Manage in-coming and out-going calls and voicemails.

Book LARC, smoking cessation and NHS HealthCheck appointments.

NHS Health Checks

Deliver the NHS Health Check sessions acrossGreenwich within the Live Well Centres.

Create a patient focused environment to helpindividuals identify how their behaviour might affect their health andwellbeing.

Providing telephone or face to face support topatients wishing to quit smoking.

Advise patients on nicotine replacement therapyoptions.

Provide on-going support to patients throughouttheir 12 week quit journey with a patient centre approach.

Long Acting Reversible Contraception Clinic

Act as a LARC assistant to our LARC clinicalstaff, ensuring the patients feel comfortable and the clinician hasappropriate, timely support.

About us

Greenwich Health is committed toproviding quality to care to our patients whilst building resilience forGeneral Practice and delivering services and programmes of work to deliver careat scale to the Greenwich Population.

Greenwich Health deliver NHS HealthChecks, smoking cessation support, Long-Acting Reversible Contraception (LARC)services and sexual health walk in clinics.The post holder will be required to conduct NHS Health Checks, face toface and telephone smoking cessation consultations and provide HCA support forour Long-Acting Reversible Contraception clinics, in locations across theBorough of Greenwich.

Why work for Greenwich Health?

-We arelocal organisation owned by our local GP Practices we care what happens inGreenwich and want to make a difference to our patients and our partners.

-We have anot-for-profit ethos which means any surplus is reinvested into developing thebusiness, developing our staff, and supporting our GP Practices in beingsustainable for the future.

-We offercompetitive remuneration as well as other benefits including:

oOccupational sickness pay entitlement

oCounselling services

oElectric Vehicle Salary Sacrifice Scheme

oCycle to Work Scheme

o BenendenHealthcare

-We have atrack record for developing individuals in their careers

-You willhave ongoing support and mentorship.

-

Job responsibilities

Job Summary

The post holder will also berequired to support our busy patient call centre based at Ferryview HealthCentre, supporting patients through the service from managing the referrallist, triaging, and booking patients into clinics.

The NHS Health Check aims to helpdelay or prevent heart disease, stroke, diabetes, kidney disease and dementia.Individuals between the ages of 40 - 74, who have not already been diagnosedwith one of these conditions or do not have certain risk factors, will beinvited every 5 years to have a check toassess their risk and will be given advice to reduce or manage that risk. The NHS Health Check involves measuring bloodpressure and pulse, taking a near-patient blood sample to measure cholesterol,measuring height, weight and BMI and asking questions and providing lifestyleadvice.

Our Smoking Cessation servicesupports patients for up to 12 weeks with either face to face or over thetelephone to quit smoking. The postholder will have a patient case load to support through their smoking journey.

The post holder will supportclinicians in our LARC clinics preparing and clearing away clinical equipmentfor coil and implant procedures, supporting patients during the procedure. The post holder will provide administrationsupport the sexual health service.

Call Centre

Manage in-coming and out-going calls and voicemails.

Book LARC, smoking cessation and NHS HealthCheck appointments.

Deal with patient queries.

NHS Health Checks

Deliver the NHS Health Check sessions acrossGreenwich within the Live Well Centres.

Carry out the NHS Health Check following protocolsand clinical guidelines.

Create a patient focused environment to helpindividuals identify how their behaviour might affect their health andwellbeing.

Communicate with individuals in line withevidence based practice.

Motivate and support individuals to makelifestyle changes via appropriate onward referrals.

Make timely referrals, following a health check,to general practice as required.

Prepare, organise and collate own paperwork,equipment and resources ready for delivery.

Process smoking referrals from practices,contacting patients within 72 hours.

Providing telephone or face to face support topatients wishing to quit smoking.

Advise patients on nicotine replacement therapyoptions.

Provide on-going support to patients throughouttheir 12 week quit journey with a patient centre approach.

Prepare, organise and collate own paperwork,equipment and resources.

Long Acting Reversible Contraception Clinic

Support LARC clinics following protocols andclinical guidelines.

Process the referrals from practices into theLARC clinics, triage and provide accurate information to ensure the patientattends the appropriate appointment and is aware of the arrangements.

Act as a LARC assistant to our LARC clinicalstaff, ensuring the patients feel comfortable and the clinician hasappropriate, timely support.

Prepare, organise and collate own paperwork,equipment and resources ready for delivery.

Training

Complete NCSCT e-learning Stop SmokingPractitioner Training

Complete both internal and external NHS HealthCheck training.

Complete practical training alongside colleaguesand clinicians for LARC clinics.

Complete all mandatory company training,including annual update / refresher training.

Attend monthly team meetings.

Take an active part in developing own knowledgeand skills, particularly the key skills and competencies required to deliverNHS Health Checks, smoking cessation and LARC support.

Keep abreast of changes within the healthindustry via the reading of literature, attending seminars and continuingprofessional development

Health &Safety

Monitor and maintain health, safety and securityof self and others.

Respond to relevant clinical /other issues orincidences to mitigate risk and maintain best practice.

Follow information governance and safeguardingprocedures.

Adhere to all organisational policies andprocedures.

General

Keep accurate and factual patient records inline with Information Governance, Data Protection Act and Greenwich Healthpolicies.

Complete timely and accurate data entry onto thecompany clinical system.

Work collaboratively as part of a team tosupport service improvement.

Work alongside the Live Well Development Leadand Live Well Team Leader to support service development and improvements.

Flexible working, including some evenings andweekends.

Manage and organise own time / activities toensure timely service delivery

Demonstrate an understanding of equalopportunities and value the importance of diversity.

Be a positive ambassador for Live Well at alltimes.

Any other duties as required in line withbusiness need

Person Specification

Qualifications

• No formal qualifications are required
• Training will be provided.
• NCSCT Stop Smoking Practitioner Training

Experience

• Experience of supporting a LARC or sexual health clinic
• Experience of delivering Health checks
• Experience of supporting people to stop smoking using brief advice and pharmacotherapy
• Experience of measuring blood pressure
• Experience of Near Patient Testing
• Experience of delivering patient centered behavior change interventions.

IT Skills

• Experience of using basic Excel and Word
• Experience of Outlook/NHS Mail
• Experience of EMIS

Communication Skills

• Good interpersonal and customer service skills
• Good telephone skills
• Ability to communicate effectively with a wide range of stakeholders

Personal Skills

• Ability to work as part of a team and on own initiative
• Ability to work under pressure and to prioritise workload
• Ability to maintain confidentiality

Other

• Ability to travel across the borough

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.