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Vacancy Filler; South Ribble; Remote; GBP 25,000 - 39,000; Part time

Benefits offered by this job

Standby payment per shift (£27.01)

Call-out payments (£20.18/hr first 90m

Mileage allowance (£0.55/mile)

Comprehensive training

Job summary

Progress Lifeline is recruiting Casual Emergency Home Responders to join our on-call team in the South Ribble area. You will work from home, be on call during agreed shifts, and attend emergency calls when directed by our Control Centre.

This casual role offers flexible shifts based on service demand and your availability, with comprehensive training provided. We provide a standby payment per shift, call-out payments, and mileage reimbursements to support flexible, meaningful work in the

Qualifications

• Full UK driving licence and access to your own vehicle (essential).
• Residency within the South Ribble area (essential).
• Compassion and a genuine desire to support vulnerable people.
• Ability to remain calm and professional in emergency situations.
• A passion for delivering excellent customer service.
• Flexible approach and commitment to working as part of a team.
• Willingness to learn new skills.
• Strong communication and interpersonal skills.
• Availability and flexibility to work on a casual, on-call basis.

Responsibilities

• Work from home on agreed on-call shifts and attend emergency calls in the South Ribble area as directed.
• Provide reassurance and support to customers during emergencies and ensure safety measures follow procedures.
• Participate in comprehensive training on moving and handling, risk assessments, first aid, and equipment use.

Skills

Driving licence

Residency in South Ribble

Compassion

Calm under pressure

Customer service

Flexibility

Willingness to learn

Communication

Availability for on-call

Job description

Casual Emergency Home Responder - Progress Lifeline

Progress Lifeline is an award-winning personal alarm and telecare services provider that has been making a positive difference to the lives of over 65,000 customers for more than 30 years. Our key services include: Emergency home response24-hour telecare monitoring and response service to individuals at homeThe supply, installation and maintenance of personal alarms and advanced telecare devicesOut-of-hours contact centre services for housing providers and local authorities

We are currently recruiting Casual Emergency Home Responders to join our on-call team in the South Ribble area. This role offers flexibility around existing work, study, family or other commitments, with shifts offered based on service demand and your availability.

Emergency Home Responder - Flexible Work That Makes a Difference

Are you looking for flexible casual work that offers variety and the chance to make a real impact outside of the typical 9am to 5pm routine? As an Emergency Home Responder, you will be at the heart of providing critical support to our customers when they need it most. Whether you are assessing an emergency situation or offering reassurance and comfort, your role will be dynamic, rewarding and hands-on. At all times, you will provide reassurance and ensure our customers feel as comfortable and supported as possible.

Working from home, you will be on call during agreed shifts and attend emergency calls in the South Ribble area when directed by our Control Centre. As a casual worker, you will have the flexibility to accept shifts that fit around your availability. We provide comprehensive training in all aspects of the role, including: Moving and handling customers who have fallenRisk assessmentsFirst AidUse of specialist equipment

What You Will Bring

• A full UK driving licence and access to your own vehicle (essential)


• Residency within the South Ribble area (essential)


• Compassion and a genuine desire to support vulnerable people


• The ability to remain calm and professional in emergency situations


• A passion for delivering excellent customer service


• A flexible approach and commitment to working as part of a team


• Willingness to learn new skills


• Strong communication and interpersonal skills


• Availability and flexibility to work on a casual, on-call basis

What We Offer

• A casual contract offering flexibility around existing commitments


• Opportunities to work day or night on-call shifts (06:00-18:00 or 18:00-06:00)


• Shifts offered based on business need and your availability


• A standby payment of £27.01 per standby shift


• Additional call-out payments of £20.18 per hour for the first 90 minutes, reducing to £13.75 per hour thereafter


• Mileage allowance of £0.55 per mile


• Comprehensive training and ongoing support

If you meet the criteria we are looking for, our managers will contact you for an initial telephone conversation to discuss the role and your expectations in more detail.

Our Values

As a proud part of Progress Housing Group, our values are at the heart of everything we do: We are people-focused - we treat everyone fairly and understand the diverse needs of our customers and colleagues. We are forward-thinking - we search for and implement innovative solutions to overcome challenges. We are genuine - we are open, honest and energetic in all that we do. We are expert - we use our knowledge and expertise to provide the best possible service. We are collaborative - we work together with partners, tenants and communities to achieve more.

Why Progress Housing Group? This is a fantastic opportunity to join a supportive team and make a real difference within your local community. Whether you are looking for flexible work alongside existing commitments or a rewarding role where you can help people when they need it most, we'd love to hear from you.

Application Closing Date: 11:59pm Monday 12 October 2026Interview Date: W/C 19 October 2026

We are committed to creating a diverse and inclusive workplace. We encourage all qualified individuals to apply and particularly welcome applications from underrepresented groups.

Lancashire Teaching Hospital NHS Foundation Trust