Lifeline Advisor Nights - 34Hrs Per Week

Cross Keys Homes; Cambridgeshire and Peterborough; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Enhanced DBS

Job summary

Cross Keys Homes is recruiting a Lifeline Adviser for permanent night shifts in Peterborough. The role covers 34 hours per week, 4 nights out of 7, from 22:00 to 07:15, with bank holidays and weekends in the regular pattern.

The Lifeline Adviser will deliver high standards of customer service using the LETS approach, actively listening and responding empathetically to a wide range of customers, and assessing calls for emergency responses and repairs as appropriate.

Qualifications

• Experience in a customer service or contact centre environment.
• Ability to multitask while updating systems and handling calls.
• Excellent and clear telephone manner.

Responsibilities

• Assess calls for repairs for external customers under contract and provide efficient, cost-effective support.
• Deliver emergency response via Lifeline with patience and empathy.
• Take action as needed to resolve contacts within agreed timeframes.

Skills

Customer service

Multitasking

Active listening

Telephone etiquette

Job description

Are you looking for a new and rewarding role, where you can really make a difference to people’s lives?

If so, CKH have an opportunity, due to an internal move, to join our amazing Lifeline Team on permanent nights.

Our Lifeline service is manned 24/7; the successful applicant will work 34 hours per week, 4 nights out of 7, from 2200hrs to 0715hrs, bank holidays and weekends will fall into the normal shift pattern,

As a Lifeline Adviser for Cross Keys Homes you will need to be able to provide high standards of customer service to a wide range of customers. Using our LETS principle you will need to actively listen to and understand the details of each contact, assessing and processing customer contact telephone calls for an emergency response with patience and with empathy. In line with individual customer contractual requirements you’ll need to take action as needed and provide relevant support. In addition, the Lifeline adviser will need to assess the calls for repairs for external customers under contract as cost effectively and efficiently as possible and to an agreed time frame.

The ideal candidate for this role will be someone who has had previous experience of working in a customer service or contact service environment and able to multi-task by having a conversation and updating systems at the same time. In addition, the successful candidate will need to have an excellent and clear telephone manner as well as being able to demonstrate good listening skills to ensure the timely resolution of the contact.

Enhanced DBS will be sought for successful candidate.

For a full job description please see document at the foot of this page.

Lifeline Advisor Nights - 34hrs per week Peterborough, UK