lifeguard

Serco Group Plc; Gravelly Hill; On-site; GBP 12,000 - 21,000; Full time

Job summary

Birmingham Community Leisure Trust is seeking a Lifeguard to ensure safe pool use and assist visitors at the centre. The role emphasizes excellent customer service, supervision of activities, and safe handling of pool equipment in a welcoming environment.

The successful candidate will be safety-focused, capable of handling pressurized situations, and hold a National Pool Lifeguard Qualification (NPLQ). A supportive team and inclusive community hub are offered.

Qualifications

• Excellent customer service and communication skills.
• Ability to monitor activities and enforce rules for safety.
• Demonstrates calm, decisive action in emergencies.

Responsibilities

• Supervise pool activities and assist swimmers.
• Maintain pool area cleanliness and equipment setup.
• Provide customer care to all users.
• Respond to emergencies and potentially save lives.

Skills

Customer service

Strong swimming

Lifeguard (NPLQ)

First aid

Job description

Birmingham Community Leisure Trust encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Lifeguard to join their team and help make a positive difference every day.

As a Lifeguard you'll be an important part of life here at the centre as you ensure that everyone can use the pool in safety and that they have access to everything they need to enjoy their visit.

Without you there can't be any pool activity. But you won't be working alone. Our leisure centre has a close knit and supportive team, all working towards providing an inclusive leisure hub for the entire community.

What you'll need to do the role

You'll need to have excellent customer service skills as you'll be interacting heavily with our customers. So, whether you've earned that experience in a leisure or another customer facing environment, you'll be a people person who is happy dealing with people of all ages and backgrounds.

You will be providing customer care to people of all ages, supervising activities, maintaining high standards of cleanliness in the pool area, and ensuring the safe handling and set up of pool equipment. And of course, when needed - you'll help to save lives.

As a lifeguard you'll naturally need to be safety conscious, vigilant, and able to deal with pressurised situations. Lastly, you'll need to have strong swimming skills and it's essential that you hold a National Pool Lifeguard Qualification (Royal Life Saving Society).