Lifeguard

Serco; Basingstoke; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Holidays

Pension

Training & development

Health benefits

Discounts

Charity

Employee networks

Leisure benefits

Job summary

Serco is recruiting a Lifeguard for Basingstoke Aquadrome. The role is full-time, 37 hours per week, with a mix of early and late shifts (Mon–Sun). You will ensure safe pool operation, assist visitors, and uphold cleanliness standards.

A National Pool Lifeguard Qualification is essential, and applicants must be 18+. Excellent benefits accompany the position. Join a close-knit team at a leading leisure operator delivering accessible services to the community.

Qualifications

• Strong customer service skills and a friendly, helpful approach.
• Ability to remain calm and act quickly in emergencies.
• Excellent swimming ability and fitness.
• National Pool Lifeguard Qualification (NPLQ) is essential.

Responsibilities

• Ensure pool safety and supervise activities.
• Provide customer care to visitors of all ages.
• Maintain high standards of cleanliness in the pool area.

Skills

Customer service

Lifeguard

Safety awareness

People skills

Job description

Job Title: Lifeguard

Location: Basingstoke Aquadrome

Working Hours/Pattern: 37 hours, between Monday to Sunday, mixture of earlies (5am to 2pm) and lates (2pm to 10pm)

Salary: Up to £25,601.69 per annum (£13.27 per hour) + Excellent benefits

At Serco, we’re pleased to be recruiting on behalf of Basingstoke and Deane Leisure Trust

Basingstoke and Deane Leisure Trust encourage active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they’re now looking for a full time Lifeguard to join their team and help make a positive difference every day.

As a Lifeguard you’ll be an important part of life here at the centre as you ensure that everyone can use the pool in safety and that they have access to everything they need to enjoy their visit.

You will be providing customer care to people of all ages, supervising activities, maintaining high standards of cleanliness in the pool area, and ensuring the safe handling and set up of pool equipment. And of course, when needed – you’ll help to save lives.

Without you there can’t be any pool activity. But you won’t be working alone. Our leisure centre has a close knit and supportive team, all working towards providing an inclusive leisure hub for the entire community.

What You’ll Need To Do The Role

You’ll need to have excellent customer service skills as you’ll be interacting heavily with our customers. So, whether you’ve earned that experience in a leisure or another customer facing environment, you’ll be a people person who is happy dealing with people of all ages and backgrounds.

As a lifeguard you’ll naturally need to be safety conscious, vigilant, and able to deal with pressurised situations. Lastly, you’ll need to have strong swimming skills and it’s essential that you hold a National Pool Lifeguard Qualification (Royal Life Saving Society).

Due to this being a full-time role, we can only consider candidates that are 18+

Why Join us

A place you can make an impact: Swimming pools are the beating hearts of our leisure centres and without lifeguards we can’t operate. You ensure that our customers can enjoy their activity in safety and when needed you save lives.

A place you can count on: Our lifeguards are integral to the running of our centres, so as well progressing into senior lifeguard positions you can move into other centre management roles in one of our 55 facilities.

A place for you: Our centres are close-knit and friendly, and we rely on each other for support. As well as the backing of the team you’ll also find all the resources you need for career progression through Serco Learning.

What we offer

• Holidays: 21 days pro rata plus bank holidays
• Pension: Up to 6% contributory pension scheme
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, free membership for Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
• For all Leisure benefits - Trust and Serco Leisure Employee Benefits

Serco Leisure is one of the UK's leading national operators of leisure centres, destination venues and elite sporting facilities, managing sites, services and recruitment on behalf of the Leisure Trust.

Our Inclusive Recruitment Commitment

We prioritise your skills and potential, and champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

Please note, for many of our roles, a DBS check will be required.