Licensing Officer (Level 1)

Manchester City Council; Manchester; On-site; GBP 32,000 - 38,000; Full time

Benefits offered by this job

Up to 26 days annual leave

Buy up to two extra weeks’ leave

Volunteering leave up to 3 days

Job summary

Manchester City Council is inviting applications for a Licensing Officer (Level 1) on a temporary basis to manage a caseload within the Licensing Unit, overseeing taxis, private hire, pubs, clubs and events. You will investigate complaints, refer for licence reviews or legal action, and work with partner agencies, with 20 designated night shifts per year and flex payment of 6.7% plus night rate plussage.

Hours are 35 per week based on shift pattern.

Qualifications

• Knowledge and understanding of the Licensing function.
• Strong communication skills able to write clearly with customers and professionals.
• Good analytical and investigative skills to interpret information and apply legislation.

Responsibilities

• Investigate complaints about licence holders.
• Refer cases for formal Licence Reviews or legal action when necessary.
• Proactive compliance activity on the street and with partner agencies.
• Provide training and specialist advice.

Skills

Licensing function knowledge

Strong communication

Analytical/investigative skills

Planning/time management

Tools

Microsoft Office

Job description

Working Hours: 35 Hours Per Week (based on shift pattern)

Contract Type: Full-Time, Permanent

Additional Payments: 6.7% Flexibility Payment/Night Rate Plussage

Closing Date & Closing time: 11.59pm, 16 September 2026

Interview Method: Face to Face

Legal Right to Work: In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement ofemployment

Use of Artificial Intelligence (AI): Artificial Intelligence can be a useful tool to support your application. However, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action

This role is subject to -

2 References - where possible we require 3 years' history

The Licensing Unit plays a vital and dynamic role in contributing to economic success and public safety in Manchester. It oversees everything from the licensing of taxis, private hire vehicles, pubs, clubs, and restaurants to street trading and special events.

We are offering a unique opportunity for someone to join our team as a Licensing Officer (Level 1) on a temporary basis, pending permanent recruitment to the post. We need someone with the relevant skills and knowledge to hit the ground running and manage their own caseload to help support the team during a busy transition period. This is a good opportunity for anyone who wants to learn more about working within a compliance environment and develop skills relating to investigative casework and delivery of training to customers.

You will be a team player, strong communicator, capable of good quality casework; and able to manage your own time and workload effectively.

If you’re successful, you’ll join a team of licensing specialists dealing with a varied and engaging caseload, including:

• investigating complaints about licence holders
• referring cases for formal Licence Reviews or legal action when necessary
• proactive compliance activity on the street
• working with partner agencies
• providing training and specialist advice

The role offers both a 6.7% flexibility payment and 'night rate plussage' payments (time and a third) for each night shift worked. Officers work 20 night shifts per year. Designated night shifts dates are provided 6 months in advance. Officers can work their contracted hours flexibly around the designated night shifts.

Essential requirements for the role:

Skills and Experience

• Knowledge and understanding of the Licensing function
• Strong communication skills - able to write clearly and deal with customers and other professionals in a variety of settings.
• Good analytical and investigative skills - able to interpret information and apply legislation and collect evidence in accordance with best practice.
• Effective planning and time management - able to prioritise and manage workloads independently.

Technical Knowledge and Qualifications

• Knowledge of the legislative and regulatory framework of a licensing authority.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Willingness to work a minimum of 20 night shifts per year, including weekends.

Working for Manchester City Council is a chance to make a real difference in a diverse city that leads change and improves lives. Whether you’re supporting communities or improving public services, you’ll help create opportunities and shape a better future for everyone

Benefits we offer

• Up to 26 days’ annual leave,rising to 31 days after five years’service
• Buy up to two extra weeks’ leave
• Up to 3 days’ volunteering leave
• A 35-hour work week for full-time roles
• We review pay each year and recognise three trade unions
• TheUK’s largest local government pension scheme
• Enhanced parental and carers leave
• Employee discounts andperks
• Good Employment Charter member

For more information about working for Manchester Council, please visit Careers - Manchester City Council

Creating an Inclusive Team at Manchester City Council

Manchester City Council values equality and works to provide a fair and inclusive environment for a workforce that is as diverse as the communities it serves. We want to further increase the diversity of our workforce, in particular the number of Black, Asian and Minority Ethnic staff and disabled staff at all levels of the Council. This advert is open to all applicants, and we would particularly welcome applications from candidates identifying with one or both of those characteristics.

Guaranteed Assessment Scheme

We guarantee assessments for applicants who meet the recruiting panels minimum shortlisting requirement for the role and identify with at least one of the criteria below:

• Members of the Armed Forces and veterans
• Are currently in care, or have previously been in care.
• If you consider yourself to be disabled or if you have a long-term condition
• Have you completed the GM Elevate (Leadership Development) Programme or any MCC positive action programmes?

When You Join Us

We’re a Disability Confident Employer, offering:

• A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work.
• Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice.
• A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability-friendly.

For more information about the role or any adjustments, email [e-mail].

What we will need from you if you're successful

In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement ofemployment.This is not a role we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship.

Other relevant information

We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role.

For more information about the role, please ensure that you read the role profile attached.

GM Elevate Programme

If you have completed the GM Elevate ( Leadership Development ) Programme within the last two years, please indicate this within the 'Personal Statement' section or 'Supporting Statement' section of your application.

Use of Artificial Intelligence (AI)

Artificial Intelligence can be a useful tool to support your application. However, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.

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