Licensing Officer

Opus People Solutions; Walsall; On-site; Full time

Job summary

Walsall Council is hiring a Licensing Officer to ensure efficient operation of their licensing service. The role requires strong customer service, organizational skills, and knowledge of licensing regulations. Candidates should have relevant experience and a National Certificate for Licensing Practitioners.

Qualifications

• Proven experience in handling licensing applications.
• In-depth familiarity with the Licensing Act 2003, Gambling Act 2005, and Taxi legislation.

Responsibilities

• Provide expert advice and information on licensing matters.
• Ensure accurate processing of license applications and maintenance of public register.
• Identify licenses for renewal and manage timely reminders and invoices.

Skills

Customer Service

Organisational skills

Communication skills

Attention to detail

Education

Level 2 National Certificate for Licensing Practitioners

Basic DBS

Job description

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Job Title: Licensing Officer
Work Mode: On-site
Work Location: Clean & Green Depot, 200 Pelsall Road, Brownhills, WS8 7EN
Working Hours: 37 hours per week
Pay Rate: £13.63 per hour

Job Description:

Walsall Council is seeking applications for the position of Licensing Officer. Operating under the guidance of the Team Leader in Trading Standards & Licensing and the supervision of the Senior Licensing Officer, you will be responsible for ensuring the efficient operation of the licensing service and maintaining a high level of responsiveness to customer needs.

Key Responsibilities:

Customer Service:
- Provide expert advice and information on licensing matters to the public, local businesses, legal representatives, and council officers.
- Address inquiries via telephone, in person, and in writing, adeptly signposting customers to other services when necessary.
Renewals and Notifications:
- Identify licenses subject to renewal and ensure the timely issuance of accurate reminders and invoices.
Administrative Responsibilities:
- Undertake predominantly administrative duties, including processing license applications, meticulous data recording, data inputting, and the maintenance of the public register.
Validate documents to ensure strict compliance with licensing regulations.
Requirements:
- Proven experience in handling licensing applications.
In-depth familiarity with the Licensing Act 2003, Gambling Act 2005, and Taxi legislation.
Qualifications:
- Level 2 National Certificate for Licensing Practitioners.
- Basic DBS

Key Skills:
- Strong organisational and administrative aptitude.
- Outstanding communication skills, both verbal and written.
- Impeccable attention to detail and accuracy in processing applications.
- Ability to work efficiently within a team and autonomously.