Licensing Support Officer

WMJobs; Stoke-on-Trent; On-site; GBP 25,000 - 28,000; Full time

Job summary

An established industry player seeks a Licensing Support Officer to join their dynamic team in Stoke-on-Trent. This role involves providing essential support in processing licensing applications while ensuring a customer-focused service. The successful candidate will engage in various tasks, including managing payments and correspondence, all within a collaborative environment. With a commitment to diversity and inclusion, this position offers a unique opportunity to contribute to community safety and compliance. If you are passionate about public service and eager to make a difference, this role is for you.

Qualifications

• Experience in processing licensing applications and managing correspondence.
• Strong customer service focus and ability to work flexibly.

Responsibilities

• Provide licensing support ensuring effective service delivery.
• Process licensing applications and manage payments accurately.

Skills

IT Packages

Customer Service

Licensing Applications Processing

Job description

Join to apply for the Licensing Support Officer role at WMJobs.

This position is based in Stoke-on-Trent City Council, within the Housing Regeneration and Operations Directorate, City Compliance and Security section, in the Parking & Security location. The role is at Grade Level 5, with a salary range of £25,584 - £27,711, and involves a 37-hour workweek. It is a fixed-term post for 2 years, open to both internal and external applicants.

The successful candidate will provide licensing support in a flexible manner, ensuring effective, efficient, and customer-focused service delivery using various IT packages. Responsibilities include processing licensing applications (such as taxi and licensing act applications), taking payments and ensuring accuracy, managing correspondence and telephone calls, and undertaking necessary training and duties.

Applicants at risk of redundancy will be given priority. The council values diversity and encourages applications from all community sections, fostering an inclusive environment where everyone can succeed.

To apply, visit our website. For queries or alternative application formats, contact [e-mail] or call 01782 238189.