Library Services Coordinator: Customer Onboarding & Ops

EBSCO Information Services; East Hagbourne; On-site; GBP 25,000 - 34,000; Full time

Job summary

EBSCO Information Services in Didcot is seeking a Library Services Co-Ordinator to support the Library Technical Services and Warehouse teams. You will manage onboarding, CRM records, project status, and customer communications to ensure smooth implementation and ongoing services.

The role emphasizes strong organisational skills, attention to detail, and proactive problem solving in a fast-paced environment within academic library settings.

Qualifications

• Excellent written and verbal communication skills.
• Strong organisational skills to prioritise workload and meet deadlines.
• High levels of accuracy and attention to detail.
• Good analytical and problem-solving abilities.
• Proficiency in Microsoft Office (Outlook, Word, Excel).
• Experience using CRM and order management systems.
• Proactive approach and ownership of tasks.

Responsibilities

• Coordinate the implementation and ongoing management of library value-added services for customers.
• Provide administrative support to the Library Technical Services team, including CRM records and project documentation.
• Act as a key contact for customers during onboarding, providing regular updates and coordinating activities.
• Manage project trackers to ensure visibility of progress across teams and deadlines.
• Handle email communications between departments, sharing updates and priorities.
• Collaborate with Warehouse, Technical, and Cataloguing teams to resolve issues.
• Troubleshoot print and digital acquisition queries, cataloguing records and book processing requirements.
• Understand customer workflows and technical requirements to propose solutions where system limitations exist.
• Support development of Library Technical Service specifications and workflows.
• Contribute to continuous improvement initiatives and other projects.

Skills

Communication skills

Organisational skills

Attention to detail

Problem solving

CRM experience

MS Office

Ownership & initiative

Adaptability

Academic library experience

Tools

CRM systems

Order management systems

Job description

EBSCO Information Services in Didcot is seeking a Library Services Co-Ordinator to support the Library Technical Services and Warehouse teams. You will manage onboarding, CRM records, project status, and customer communications to ensure smooth implementation and ongoing services.

The role emphasizes strong organisational skills, attention to detail, and proactive problem solving in a fast-paced environment within academic library settings.