Library Services & Onboarding Coordinator

Ebsco-Information-Services; East Hagbourne; On-site; GBP 26,000 - 34,000; Full time

Job summary

EBSCO Information Services in Didcot is seeking a highly organised Library Services Co-Ordinator to join our Operations team. You will coordinate library value-added services, support Library Technical Services and Warehouse, and act as the central liaison between customers and internal teams to ensure a smooth onboarding and ongoing support process.

You will manage CRM records, project trackers, and communications, troubleshoot issues, and contribute to continuous improvement of workflows.

Qualifications

• Experience coordinating library value-added services is a plus.
• Experience with CRM and order management systems.
• Strong communication and collaboration with cross-functional teams.
• Ability to learn new systems quickly.

Responsibilities

• Coordinate the implementation and ongoing management of library value-added services for customers.
• Provide administrative support to the Library Technical Services team, including maintaining CRM records, customer accounts, project documentation, and status trackers.
• Act as a key point of contact for customers during onboarding, providing regular updates and coordinating implementation activities.
• Manage project trackers to ensure progress is visible across teams and deadlines are met.
• Handle email communications between departments, ensuring key updates and priorities are shared effectively.
• Collaborate with Warehouse, Technical and Cataloguing teams to identify, resolve and prevent customer issues.
• Troubleshoot print and digital acquisition queries, cataloguing records, and book processing requirements.
• Work closely with customers to understand their workflows and technical requirements, identifying solutions where system limitations exist.
• Support the maintenance and development of Library Technical Service specifications and workflows.
• Contribute to continuous improvement initiatives and undertake additional projects to support operational objectives.

Skills

Communication skills

Organisational skills

Analytical problem-solving

MS Office (Outlook Word Excel)

CRM/order management experience

Proactive/work ownership

Adaptability

Tools

CRM systems

Order management systems

Job description

EBSCO Information Services in Didcot is seeking a highly organised Library Services Co-Ordinator to join our Operations team. You will coordinate library value-added services, support Library Technical Services and Warehouse, and act as the central liaison between customers and internal teams to ensure a smooth onboarding and ongoing support process.

You will manage CRM records, project trackers, and communications, troubleshoot issues, and contribute to continuous improvement of workflows.