Information Assistant - Weekend

Harrow Council; Greater London; On-site; GBP 12,398,000 - 15,154,000; Part time

Job summary

Harrow Council is seeking an Information Assistant (Weekend) to join the Harrow Library Service and help deliver an excellent customer experience. You will welcome library users, identify needs and actively support access to facilities, services and resources.

Based at a branch, you may provide relief cover across Harrow libraries, with weekend work and flexibility to support service requirements across the borough.

Qualifications

• Strong written and spoken English with clear telephone communication.
• Experience using Microsoft Word and internet access.
• Ability to file accurately and manage information for a diverse library user base.

Responsibilities

• Welcome library customers and identify their needs.
• Provide information and assistance to access services and resources.
• Support weekend library operations and relief cover across branches.
• Maintain orderly filing and records and assist with customer care routines.

Skills

Accurate filing alphabetically

Accurate filing numerically

Legible handwriting

Clear verbal communication

Weekend working

Multicultural awareness

Computer literacy (Word)

Customer care

Information handling

Mobility and stamina

Lifting up to 10lbs

Job description

OverviewThe London Borough of Harrow is seeking an Information Assistant (Weekend) to join its library service and play a key role in delivering an excellent customer experience. The successful candidate will welcome all library customers, identify their individual needs, and actively support them in making full use of the facilities, services, and resources available. They will engage positively with customers throughout their visit, providing guidance, information, and assistance to ensure a high-quality and accessible service for all users.

Working as part of a dedicated library team, the postholder will contribute to the effective day-to-day operation of the library, helping to create a welcoming, inclusive, and customer-focused environment. The role requires strong communication and interpersonal skills, a proactive approach to customer service, and a commitment to supporting the diverse needs of the local community. While based at a specific library branch, the Information Assistant will be required to provide relief cover at any branch within the Harrow Library Service as needed. Branch locations and rota patterns may be subject to change in line with service requirements, and flexibility will be essential to support the delivery of weekend library services across the borough.

About You

To be successful in this role you would need to have the below skills & experience:

• Accurate filing alphabetically.
• Accurate filing numerically.
• Legible handwriting.
• Clear verbal communication (spoken English to be satisfactorily clear for telephone calls).
• Weekend working as required.
• Basic awareness of library provision to a multicultural society and people with disabilities.
• Demonstrate familiarity with computer applications including Microsoft Office software (Word as a minimum) and the internet.
• Ability to deliver high quality customer care to all service users.
• Ability to handle and respond to a range of requests for information.
• Ability to stand and/or walk for periods of time.
• Mobility within a building (stairs etc).
• Ability to lift (up to 10lbs/4.536 kilos weight).

Related Documents

For more information, please refer to the Role Profile/Selection Criteria