Library & Information Assistant

inploi; Rochdale; On-site; GBP 25,000 - 26,000; Part time

Job summary

A local library service is seeking a Library and Information Assistant to work 20.25 hours per week on a temporary basis covering maternity leave. The role includes welcoming new members, assisting with library services, and supporting customers with digital access. Applicants should possess strong customer service skills and a proactive attitude. The successful candidate will contribute to the vibrant community-focused library services, promoting learning and engagement across all ages and backgrounds.

Qualifications

• Passionate about delivering high-quality library services.
• Friendly and approachable to support a diverse community.
• Proactive and adept at managing time effectively.

Responsibilities

• Welcome and enrol new library members.
• Assist customers with library management system.
• Support customers in using computers and digital resources.
• Provide cover across all libraries with some out-of-hours work.

Skills

Customer service skills

Good communicator

ICT skills

Time management

Tools

Microsoft Office applications

Job description

External candidates to be eligible to apply for this post you must be a Rochdale Resident who lives within the municipal boundaries of the Borough of Rochdale (e.g. your household must pay council tax to Rochdale council)

Salary: £25,583 - £25,989

This is a temporary role covering maternity. The hours are 20.25 hours per week.

About the role

As Library and Information Assistant, you will welcome and enrol new members and introduce them to the fantastic services across Rochdale Borough Libraries, and make our spaces vibrant and inviting.

You will use our Library Management system to help customers borrow, return and renew items, and process bibliographical searches and requests. You will assist in stock maintenance and displays.

You will direct customers to the right services for support, and you will support customers in the use of library computers, as well as printing, photocopying and scanning facilities.

You will provide cover across all libraries, including opening and closing, and play a key role in promoting and supporting events and activities that bring our community together.

The post holder may be required to work on Saturdays and out-of-hours. They may also be required to work at other locations across the borough.

This position is maternity cover, temporary until the post-holder returns.

• Mondays 9.00-2.15
• Tuesdays 9.30-2.30
• Wednesdays 9.30-2.30
• Thursdays 9.30-2.30
• Fridays NWD
• Saturday NWD
• TOTAL 20.25h

About you

You are passionate about delivering high-quality library and customer services that support community wellbeing, learning, cultural engagement and reading for pleasure.

You are friendly, approachable and willing to support customers of a wide range of ages and backgrounds with their queries.

You have a proactive approach, are a good communicator with good time management and have excellent customer service skills.

You have good ICT skills, specifically the ability to work with the internet and Microsoft Office applications and common software; skills of assisting people using digital devices and software.

About us

Rochdale Borough Libraries play a vital role in delivering inclusive, accessible, and community-focused services across our council. Our teams are at the heart of our public-facing operations, ensuring that residents can access information, resources, and support in a welcoming and responsive environment.

We provide frontline assistance to residents, helping them navigate council services, access digital resources, and resolve queries efficiently and empathetically.

Libraries offer free access to books, digital media, learning opportunities, and safe community spaces, while staff run events that promote literacy, wellbeing, and lifelong learning.

We support digital literacybridging the digital divide for vulnerable and underserved groups.

Libraries foster community cohesion by hosting events, supporting volunteer programs, and partnering on targeted outreach.

At Rochdale Borough Council we are committed to our Values and Behaviours.

• Proud of the difference we make
• Passionate about the diversities of the Borough
• Pioneering and Open in our Approach

The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects staff to share this commitment.

To apply please upload your CV together with a supporting statement that provides evidence of how you meet the 6 essential criteria of the Person Specification.

We suggest that when completing your supporting statement, you use the person specification criteria as headings then give a specific example.

Please ensure you anonymise your CV and supporting statement.

You must provide both a CV and a supporting statement to be shortlisted.

If you are interested in what we are offering, and have the skills we are looking for we want to hear from you.

For internal candidates approval for secondment should be obtained from your Service Director (or nominated representative) before applying for this post.

Unfortunately, we are unable to offer sponsorship for this role.