Library Collections Support Advisor

Cranfield University; Shrivenham; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

Cranfield University’s Barrington Library in Shrivenham supports staff and postgraduate students with library resources and services. You will work across back-office tasks, ensuring content is discoverable and accessible through the library catalogue and other systems.

You will also handle orders, interlibrary loans, theses, and reports, and staff the Welcome Desk to respond to enquiries in person and online, with training provided for library systems and procedures.

Qualifications

• Experience in library or service environment, preferably in higher education.
• Meticulous attention to detail and data entry accuracy.
• Familiarity with library catalogue systems preferred; full training provided.

Responsibilities

• Receipting book orders and handling interlibrary loan requests, theses and reports.
• Staffing the Library Welcome Desk and assisting staff and students both in person and via email/webchat.

Skills

Library experience

Customer service

Data entry

Catalogue systems

Education

A level or equivalent

Tools

SirsiDynix Symphony

Talis Aspire

Koha

RapidILL

Job description

We are seeking a motivated and enthusiastic individual to join our team and help our staff and postgraduate students discover and access the library resources and services they need for their research and studies, working from the Barrington Library at Cranfield University at the Defence Academy of the UK in Shrivenham.

About the Role

This varied role covers a wide range of important library back-office functions. You will assist with a range of tasks that contribute to the effective management of library collections, ensuring content is fully discoverable and accessible from our library catalogue and other systems, and that access meets user needs as efficiently as possible. This role is responsible for receipting of book orders as well as handling interlibrary loan requests, theses, and reports. Following security clearance checks and training, you will help ensure our processes meet government requirements for storing and handling classified documents. You will also play an important customer-facing role, staffing our Library Welcome Desk and responding to enquiries in person and online through email and webchat.

About You

You should have a good general standard of education (to ‘A’ level or equivalent standard) and have experience in an appropriate library or service environment preferably within the higher education sector. You will be an organised individual with a flexible attitude. Your meticulous attention to detail ensures accuracy across a wide range of tasks, particularly in data entry where precision is key to delivering an excellent experience for our staff and students. Previous experience using SirsiDynix Symphony, Talis Aspire, Koha, RapidILL, or similar products would be an advantage but is not essential as full training will be provided. You will also be able to demonstrate excellent customer service skills and the ability to communicate effectively with our diverse team members and customers across the University.

About Us

As a specialist postgraduate university, Cranfield’s world-class expertise, large-scale facilities and unrivalled industry partnerships are creating leaders in technology and management globally. Learn more about Cranfield and our unique impact here.

Library Services is at the heart of Cranfield University with operations in three different sites. Learn more about Library Services here.

Our Values and Commitments

Our shared, stated values help to define who we are and underpin everything we do: Ambition; Impact; Respect; and Community. Find out more here.

We aim to create and maintain a culture in which everyone can work and study together and realise their full potential. We are a Disability Confident Employer.We are committed to actively exploring flexible working options for each role and have been ranked in the Top 30 family friendly employers in the UK by the charity Working Families. Find out more about our key commitments to Equality, Diversity and Inclusion and Flexible Working here.

Working Arrangements

Collaborating and connecting are integral to so much of what we do. Our Working Arrangements Framework provides many staff with the opportunity to flexibly combine on-site and remote working, where job roles allow, balancing the needs of our community of staff, students, clients and partners.