Library Assistant - Hastings

East Sussex County Council; Hastings; On-site; GBP 19,000 - 23,000; Full time

Job summary

East Sussex County Council is seeking a Library Assistant to staff the customer counter, answer enquiries, issue items and handle cash. You will also help organise files and support library events.

The role involves signingpost duties, signposting visitors to information, and the ability to work across different libraries in East Sussex with travel costs covered.

Qualifications

• Excellent customer service and communication skills.
• ICT skills and an interest in further development.
• Ability to work well in a team and be self-motivated.

Responsibilities

• Staff the customer counter and answer a wide range of enquiries.
• Issue items, handle cash and organise filing.
• Support library events such as children's activities and Rhymetimes/Storytimes.
• Signpost customers to information and services.
• Be flexible to work at other East Sussex libraries; travel costs are covered.

Skills

Customer service

ICT skills

Teamwork

Self-motivation

Manual handling

Willingness to learn

Job description

Job Description

If you have a passion for customer service and a keenness to learn about our libraries, we would like to hear from you! The modern library is more than an opportunity to borrow a free book. We are open to all members of the community, who visit our libraries with a wide range of needs such as getting online, job-seeking, health and well-being, and national and local information. We also work in partnership with a number of different organisations, some based in our buildings and others visiting to hold sessions. As a Library Assistant, your duties will include staffing the customer counter, answering a wide range of enquiries, and maintaining our service provision. You will perform routine tasks such as answering phone calls, issuing items to customers, cash handling, and organising files. You will also be required to support library events, such as children's events over the summer, and weekly events, such as Rhymetimes and Storytimes. Key to the Library Assistant role is being able to signpost people to what they are seeking. Knowledge and experience of working in a library is not essential as full training will be provided. The ability to be flexible is essential, as you will be required to work at other libraries in East Sussex, for which travel costs from your base are covered.

We Are Looking For Candidates Who

• Have good customer service and communication skills
• Have ICT skills and an interest in further development
• Work well in a team
• Are self-motivated
• Can undertake manual handling tasks
• Are willing to learn and undertake training as required

Work Rota

• Week 1: Monday 9:30am - 5:00pm
• Tuesday 9:30am - 5:00pm
• Wednesday - OFF
• Thursday 9:30am - 6:00pm
• Friday 9:30am - 5:00pm
• Saturday 09:30am - 5:00pm
• Week 2: Monday 9:30am - 5:00pm
• Tuesday 9:30am - 5:00pm
• Wednesday 9:30am - 1:00pm
• Thursday 9:30am - 6:00pm
• Friday 9:30am - 5:00pm
• Saturday - OFF

We offer a diverse range of benefits to help and support you during your employment. More information can be found on our benefits page.

For work that makes a difference choose East Sussex.

About Us

Additional Information

Your starting salary will be pro rata if the above position is part-time or term-time only.

If you require sponsorship to work in the UK please let the hiring manager know this in your application so we can check eligibility for sponsorship for the role. For further information please go to Work in the UK - GOV.UK (www.gov.uk) .

If you require any reasonable adjustments, due to disability, to enable you to participate fully in the process please contact the hiring manager on the contact details above.