Library Assistant Apprentice

Kirklees Metropolitan Council

Greater London

On-site

GBP 24,000 - 32,000

Full time

14 days+

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Benefits offered by this job

40 days annual leave

Flexible working

Job summary

London Borough of Richmond upon Thames and London Borough of Wandsworth is seeking a Library Assistant Apprentice to support shelving, customer service, and reading events across its borough libraries. You will work toward a Level 3 Library Apprenticeship with occasional travel to Westminster Adult Education Service’s Lisson Grove Centre, and you’ll receive time allowance for study.

The role is a full-time 36-hour post, working four days a week and every other Saturday; comprehensive training

Qualifications

Must hold Level 2 English and Maths; Functional Skills Level 2 support may be provided.
Clear and confident communication with the public, including on phone and email.
Awareness of library resources and community role of libraries.
Ability to work with minimal supervision and follow procedures.

Responsibilities

Shelf stock, promote selections, and keep collections tidy and accessible.
Deliver a range of reading events such as Rhymetimes and author talks.
Use IT systems effectively and assist customers and colleagues.
Work across 12 libraries with flexibility in location and shifts.

Skills

Communication

Customer service

Teamwork

Interpersonal skills

Education

Level 2 English

Level 2 Maths

Tools

IT systems

Job description

Job TitleLibrary Assistant Apprentice

Salary RangeApprentice rate – 80% London Living Wage in Year 1; 100% London Living Wage in Year 2

Full time,Fixed Term 18 months

LocationTwickenham Cluster – Richmond Libraries

Other essential informationYou will work to achieve a Level 3 qualification in Library, Information and Archive Services Assistant Apprenticeship. This will involve travel to Westminster Adult Education Service’s Lisson Grove Centre (which is near Marylebone), approximately once a month. You will be given an appropriate time allowance to undertake this qualification, which is projected to be on average 6 hours per week.

Objective of role

Our Library Assistants play a vital role in promoting reading, supporting learning, and encouraging our visitors to participate in the rich cultural and community life of Richmond upon Thames.

Do you want to be part of our exciting, high-performing service as we look to the future and embrace new technologies and innovation to meet the needs of our customers?

Do you want to help us deliver our strategies of:

Inspiring a community of readers of all ages.
Empowering learners and bridging the digital divide.
Supporting health, wellbeing and inclusion.
Opportunities for cultural and creative enrichment.
Promoting sustainable choices.
Instilling a sense of pride and belonging.

About the role

Day to day duties include:
You will shelve and tidy stock, promoting it and helping customers choose books and ensuring that our collections are ordered, well-presented and accessible.
You will also help to deliver a wide range of reading events, such as weekly Rhymetimes and author talks.
You will use a range of IT systems and services at a high level.
You will answer customer and colleague enquiries both in person and on the phone.
You will be required to work in any of our 12 libraries across the borough, so you will need to be flexible in your attitude to work.

This will be a full-time 36-hour post working 4 days every weekday and every other Saturday.

Weekdays from 9.15 – 6.15/7.15

Saturdays from 9.15 – 4.15

This post is fixed term lasting 18 months with intention to recruit you into a permanent role upon successful completion of the apprenticeship qualification.

Essential Qualifications, Skills and Experience

To successfully complete your apprenticeship, you must hold Level 2 qualifications in English and Maths. We can provide Functional Skills Level 2 support for you if you do not already have these qualifications.

Essential criteria for this post include:

The ability to communicate clearly, and with understanding, when working with the public including using the telephone email and social media.
The ability and confidence to deal with challenging situations in a calm and effective manner.
Awareness of the range of resources and services currently delivered by libraries and the importance of libraries within communities.
Awareness of the Level 3 Library, Information and Archive Services Apprenticeship offered by Westminster Adult Education Service.
Ability to work without close supervision, retain information and apply procedures as instructed.

You will be required to work in any of our 12 libraries across the borough, so you will need to be flexible in your attitude to work.

Closing Date: End of day Sunday 30 August 2026

Shortlisting Date: 31/08-20/09 this process might be delayed due to the number of applications

Interview invitations:w/c 21 September

Interview Date:from 14th October

Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.

We are proud to be a Disability Confident employer. If you require any reasonable adjustments

throughout the recruitment and selection process, please let us know.

We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).