Library Assistant - 3.5 hours per week

BCP Council; Bournemouth; On-site; GBP 25,000 - 30,000; Part time

Job summary

BCP Council is seeking a Library Assistant to join Ensbury Park library, delivering important services to local communities. The hours are on a Saturday, 9.45am - 1.15pm, with pro rata pay starting at £27,254 per year for full-time equivalents.

You will work as part of a team, provide excellent customer service, assist users with IT and library services, and help promote the library as a community venue through events for all ages.

Qualifications

• Experience of working in busy customer service environments.
• Ability to engage positively with customers of all ages.
• Team player and able to work unsupervised.
• Strong commitment to diversity and inclusion.

Responsibilities

• Assist in the effective and efficient operation of the library.
• Provide excellent customer service, resolving enquiries at first point of contact.
• Aid the public in the use of IT and other library services.
• Promote the library as a community venue, developing and delivering events and activities for all ages.

Job description

Starting salary for this role is £27,254 (pro rata for part-time colleagues)

This role sits within a well defined pay band, offering clear progression as you grow your career at BCP. Without exception all new starters begin at the entry point of the band, ensuring fairness and consistency across the organisation. Be part of a forward thinking workplace where you’re supported to grow and you can truly #BeTheDifference at BCP.

Learn more in our ‘More than just a job brochure on our careers site.

Role Purpose

Looking to make a difference? We are looking for a Library Assistant to join Ensbury Park library, delivering important services to local communities. The hours are worked on a Saturday, 9.45am - 1.15pm.

Main Responsibilities

• Working as part of a team to assist in the effective and efficient operation of the library.
• Provide excellent customer service, ensuring all customer enquiries are resolved at first point of contact, signposted or referred as appropriate.
• Aid the public in the use of IT and other library services.
• Promote the library as a community venue, developing and delivering events and activities for children, young people and adults.

The Ideal Candidate

You should have experience of working in a busy customer service environment and the ability to engage positively with customers of all ages. You will be able to work effectively in a team and unsupervised, and have a strong commitment to diversity and inclusion.

Please note, this role is not eligible for visa sponsorship and we can only consider applicants with existing right to work in the UK.

At BCP Council, inclusion is more than a promise – it’s how we work.

We’re committed to providing a fully inclusive recruitment process ensuring every candidate and colleague has the support and reasonable adjustments they need to thrive.

From the moment you apply, through the recruitment process and throughout your career with us, we’ll be here to listen and provide the help and support you need.

It’s why we’re proud to be a Disability Confident Employer – and why you can trust that we’ll always do our best to make your experience positive and accessible.

If you require any reasonable adjustments or support during the recruitment process, please let us know when you apply or contact us directly – we’re here to help. For further information on the accessibility support we can offer please see here: Preparing for your interview | Working for BCP

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