Receptionist - Pain Management Centre

Norfolk and Norwich University Hospitals NHS Foundation Trust; Colney; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Flexible hours

NHS pension

Staff discounts

On-site Nursery

Park & Ride

Counselling support

Career development

Job summary

The Norfolk and Norwich University Hospitals NHS Foundation Trust is seeking a receptionist for the Pain Management Clinic at Adelaide Street Health Centre. You will greet patients, check them in, input outcome forms in PAS and assist with medical records preparation.

You will handle complex patient queries with the multi-disciplinary team, help book appointments to target dates, and contribute to a patient-focused admin service at Colney Lane.

Qualifications

• Greet patients and manage check-in for clinic appointments.
• Input patient data and outcomes into PAS systems.
• Prepare and collate medical records for clinics.
• Handle complex patient queries with the MDT in a courteous manner.

Responsibilities

• Provide an effective reception service for the Pain Management Clinic.
• Book outpatient appointments to target dates and maintain schedules.
• Support clinical staff with admin duties and records.
• Maintain patient-focused, collaborative service within the team.

Skills

Reception duties

Medical secretary

Patient service

Multitasking

Job description

The Pain Management Service provides a multi-disciplinary approach to support patients with chronic pain. The services are provided by Consultants, Specialist Nurses, Physiotherapists and Psychologists to provide a broad range of therapeutic and holistic based services. The service is run using one to one appointment time, group seminars and procedures performed within the Day Procedure Unit or at Cromer Hospital.

The clinic is currently based at Adelaide Street Health Centre and interviews will take place at Adelaide Street.

The admin team is comprised of Receptionists and Medical Secretaries who work closely together and support the clinical team in the delivery of high quality, patient-focused healthcare for the patients of the Norfolk and Norwich University Hospital.

All staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH’s ‘PRIDE’ values of People focused, Respect, Dedication, Integrity and Excellence.

The post holder will be required provide an effective reception service to the Pain Management Clinic based within the Adelaide Street Health Centre. Working closely with colleagues the post-holder’s responsibilities will be to greet patients and check them in for clinic appointments, input outcome forms following patient appointments using PAS, create and collate medical records preparation and deal with complex patient queries involving the multi-disciplinary team. To ensure outpatient clinic appointments are booked with patients in line with target dates.

The post holder will need to be patient-focused and a strong team player and able to multitask.

To support the delivery of a high quality, safe and compassionate healthcare service.

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

We can offer you the full range of NHS benefits/discounts and in addition:

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics