Administration Lead

Norfolk and Norwich University Hospitals NHS Foundation Trust; Colney; On-site; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Flexible working hours

Excellent pension scheme

On-site nursery

Staff discounts

Job summary

Norfolk and Norwich University Hospitals NHS Foundation Trust is seeking an Administration Lead to join the Care Group Leadership Team at NNUH. You will provide senior administrative support to the department and assist the Administration Manager with day-to-day admin and clerical functions.

You will manage confidential information, support governance processes, coordinate diaries and meetings, and help ESRs and recruitment across disciplines, contributing to efficient onboarding and service

Qualifications

• Experience in healthcare administration and governance processes.
• Ability to manage confidential information with discretion.
• Strong organisational and communication skills.

Responsibilities

• Provide senior administrative support to the Care Group Leadership Team.
• Administer meetings, oversee ESRs and recruitment for multiple disciplines.
• Coordinate diaries and planning, ensuring staffing and deadlines are met.
• Support the Administration Manager with day-to-day admin and clerical functions.
• Ensure compliance with legal and regulatory requirements and quality standards.

Skills

Senior admin support

Governance support

Diary management

Stakeholder communication

Confidential information handling

Tools

ESR recruitment processes

Job description

Are you a dynamic and experienced Administrator with a passion for operational excellence in healthcare administration? We are looking for a motivated and proactive Administration Lead to join our Care Group Leadership Team at Norfolk and Norwich University Hospital (NNUH).

The Administration Lead will provide essential senior administrative support to their department(s) and provide key support to the Administration Manager with overseeing the day-to-day management of administrative and clerical functions.

The role requires a dynamic and highly organised individual who can manage complex and confidential information, support governance processes, and foster effective communication between senior leaders, internal, and external stakeholders.

This role is crucial to ensuring the smooth operation of the department, managing administrative staff, meeting key performance targets, and maintaining the quality-of-service delivery. They will provide direct clinical support to identified stakeholders, and be a core member of the administrative support team for the Service Triumvirate – this will include administrating meetings, supporting with management and oversight of ESRs and recruitment for all disciplines within the department

The post holder will also play a vital role in the development and implementation of policies, handling staffing issues, and supporting various projects aimed at improving operational efficiency.

Interview date: to be confirmed

The postholder will play a pivotal role in supporting the day-to-day operations of the administrative team, ensuring tasks are effectively delegated, deadlines are met, and any staffing or operational challenges are swiftly resolved. They will assist in managing ESRs and recruitment processes across various departmental leads and disciplines, contributing to a smooth and efficient onboarding experience. A key aspect of the role involves providing core administrative support, including the organisation of departmental meetings and forums, with oversight of actions using digital tools to ensure accountability and progress tracking.

Acting as a central point of contact for administrative matters, the postholder will communicate professionally with internal and external stakeholders, resolving issues promptly and maintaining strong working relationships. They will be responsible for complex diary management and planning, particularly during periods of absence or increased workload, ensuring adequate staffing levels are maintained. The role also includes supporting preparations for key departmental meetings and ensuring the department adheres to quality standards and complies with all legal and regulatory requirements. This is a dynamic and varied role requiring initiative, adaptability, and a commitment to excellence in administrative service delivery.

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

We can offer you the full range of NHS benefits/discounts and in addition:

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

For further details / informal visits contact: Name: Michael Manson Job title: Directorate Operations Manager Email address: [e-mail] Telephone number: 01603 647645