Knowledge Services Officer

East Kent Hospitals University NHS Foundation Trust; Ashford; On-site; GBP 21,000 - 27,000; Full time

Job summary

East Kent Hospitals University NHS Foundation Trust is seeking a Knowledge Services Officer to join the Library and Knowledge Services team at William Harvey Hospital in Ashford and across the Trust.

You will be the frontline contact for staff and students, responsible for document supply and training on digital and physical resources, and will support Clinical Librarians while potentially leading key projects across the LKS team.

Qualifications

• Strong customer service skills.
• Administrative abilities.
• IT skills.

Responsibilities

• Be the first point of contact for staff and students at William Harvey Hospital.
• Manage document supply and train users to access digital and physical resources.
• Support the Clinical Librarians in their work.
• Lead on projects and groups across the LKS team.

Skills

Customer service

Administrative skills

IT skills

Job description

The Library and Knowledge Services team are looking for a new Knowledge Services Officer to work with us at William Harvey Hospital, Ashford and across the Trust. The Library and Knowledge Services team provide expert knowledge, evidence and support to empower staff to provide the best care, treatment and services. The service has recently changed direction and we need new team members to join us on the journey. This is an opportunity to contribute to established work and help create a service to fit the future of EKHUFT.

The Library and Knowledge Services team provide expert knowledge, evidence and support to empower staff to provide the best care, treatment and services.

The Knowledge Services Officer will be the first point of contact for staff and students at William Harvey Hospital. You will be responsible for document supply, training users in accessing digital and physical resources and supporting the Clinical Librarians in their work. You will also have the opportunity to lead on various projects and groups across the LKS team. You will need to be friendly, approachable and open to new ideas and ways of working. While previous experience of library work is desirable, it is more important to have strong customer service, administrative and IT skills.

We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference’. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.

Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates for a Skilled Worker Visa for roles that are eligible at the time of application.

For further details / informal visits contact: Name: Sally Crosthwaite Job title: Head of Library and Knowledge Services Email address: [e-mail]