Library and Digital Assistant - Tilbury Library

Thurrock Council; Grays; Ibrido; GBP 30.000 - 34.000; Tempo pieno

Vantaggi offerti da questo lavoro

Generous annual leave entitlement

Local Government Pension Scheme

Flexible and hybrid working

Ongoing training and development

Employee assistance programme

Staff discounts

Inclusive working environment

Descrizione del lavoro

Thurrock Council is seeking a Library and Digital Assistant for Tilbury Library. The role involves frontline customer service, cash handling, and using the library management system and self-service kiosks. You must be able to travel between Thurrock libraries and work flexible hours, including weekends.

The position is a 12-month fixed-term contract, part-time with 5.25 hours per week, pro-rata salary £30,219–£33,819. Generous benefits and hybrid working options are available.

Competenze

• Previous experience of customer care in a similar environment.
• Good computer skills are essential.
• The role involves standing, bending and carrying heavy weights.

Mansioni

• Frontline customer care duties in a library setting.
• Use the library management system and self-service machines.
• Handle cash and manage stock requests and procedures.
• Travel to all Thurrock libraries to cover shifts.

Conoscenze

Customer care

Computer skills

Cash handling

Flexibility

Strumenti

Library management system

Self-service machines

Descrizione del lavoro

Job Description

Job Title: Library and Digital Assistant at Tilbury Library

Salary: £30,219 - £33,819 (Pro-rata to hours worked as part-time)

Grade: C, Pay Point range 13 - 18

Contract Type: 12-Month Fixed Term Contract

Working Hours: 5.25 hours per week

TilburyMondayTuesdayWednesday ThursdayFridaySaturdayTOTAL Hours OFFOFFOFF5 - 7OFF9.45 - 15.25

About the Role

Library Workers provide an essential frontline service ensuring that our customers of all ages get the best from their library service. The ability to work under pressure and to adapt within a constantly changing environment is essential.

You will need to be able to quickly master the varied aspects of library routines, including front line customer care, using the library management system, the self-service machines, handling cash, stock requests and stock procedures.

What We Are Looking For

To succeed in this role, you must be able to communicate well and demonstrate a mature and professional attitude coupled with an enthusiasm to learn. Previous experience of customer care in a similar environment and good computer skills are essential. The role involves a significant amount of standing, bending and carrying heavy weights.

You will need to be able to travel to all of the libraries within Thurrock if cover is required.

You must be able to work flexible hours including weekends and evenings and be able to travel to all libraries (Monday to Friday between 9.00am and 7.00pm and Saturday between 9am - 1pm).

Benefits of Working with Us

At Thurrock Council, we value our employees and offer a comprehensive benefits package, including:

• Generous annual leave entitlement
• Local Government Pension Scheme
• Flexible and hybrid working opportunities (where applicable)
• Ongoing training and professional development
• Employee assistance programme and wellbeing support
• Staff discounts and local offers
• A supportive and inclusive working environment

Important Dates

Closing Date (Redeployment Only): 15th October 2026

Closing Date (Internal & External): 25th October 2026

Interview Date: To Be Confirmed

Additional Information

Karen Stanbridge, Library and Hub Area Manager

[e-mail] | 01708 851212

To view the Job Profile and Person Specification, please follow the link below:

Download Job Profile (PDF Document)

About Us

Why Thurrock?

Working at Thurrock Council gives you the opportunity to join an organisation that is changing at pace, one where you can make a real difference to the lives of the people we serve.

Thurrock Council is moving towards a new community leadership approach which involves linking with local partners and communities as we shape our improvement for the years ahead.

This is an exciting time to join us, to shape the future success of our changing organisation and to have a positive influence on our borough.

Our location

Thurrock is located on the north bank of the river Thames. Our urban centres are a vibrant mix of established towns and new young communities, with a diverse and growing population of around 160,000 residents.

We are an emerging cultural and arts centre, home to the production centre for the Royal Opera House and the National Skills Academy for Creative and Cultural Skills. We have excellent retail and leisure opportunities, including Lakeside Shopping Centre, country parks, forests, and marshes.

Thurrock is just half an hour journey away from the centre of London by train and well connected by road.

Staff benefits

We offer lots of staff benefits, including a generous annual leave entitlement and hybrid working. We champion flexible working and job share applications are welcome.

Further information can be found here Employment benefits | Working for the council | Thurrock Council

Equality, Diversity & Inclusion

Thurrock Council is committed to equal opportunities. As a Disability Confident Employer, disabled people will be offered an interview where they meet all essential criteria on the person specification.

We serve a diverse community where people are different yet equal. Diversity underpins everything we do.

For further information about Thurrock Council please visit our website: Thurrock Council