Liaison Service Manager

NHS; London; On-site; GBP 61,000 - 69,000; Full time

Job summary

A leading healthcare organization is seeking a dynamic Service Manager to oversee the Mental Health Liaison Services across multiple hospitals. This role involves ensuring high-quality patient assessments, managing relationships with acute trusts, and leading governance processes. The position offers a competitive salary along with NHS benefits, making it an excellent opportunity for qualified candidates looking to make an impact in mental health care.

Benefits

NHS Discounts

Generous annual leave

NHS pension scheme

Supportive working environment

Qualifications

• Professional registration required.
• Educational qualifications must include a degree in health/social care.

Responsibilities

• Ensure effective service delivery for safe, timely, high-quality assessment.
• Develop positive working relationships with acute trust leads.
• Lead on governance processes across multiple sites.

Skills

Communication Skills

Leadership

Problem-Solving

Education

Degree in Health/Social Care

Job description

Job Summary

We are seeking a dynamic, forward thinking and compassionate service manager to provide operational and managerial leadership to the Mental Health Liaison Services at the Royal Free, Whittington and University College London Hospitals.

The post holder will work collaboratively with the Mental Health Crisis Assessment Service Manager, to ensure timely and effective assessment and interventions for all service users referred via Acute Trusts .

The Service Manager will be responsible for ensuring the delivery of high quality services across the three sites and building and maintaining positive relationships with acute trust colleagues.

Main duties of the job

To ensure effective service delivery of safe, timely and high-quality assessment, treatment and interventions for all patients referred to the services by acute trusts.

Develops and sustains effective and positive working relationship with acute trust leads.

To ensure that services achieved Key Performance indicators as agreed on an ongoing basis.

To ensure audit processes are in place to monitor the quality of assessments and interventions.

To ensure effective management of patient flow within the three acute sites, including timely escalation to both internal and external patient flow leads.

To lead on governance processes across the three sites, in collaboration with acute leads where indicated.

Deputise for Head of Service as required, including attendance and representation at meetings.

To provide effective leadership, supervision and appraisal to the Liaison Team Managers to ensure effective operational ruining of services

To ensure that incidents are reported in a timely manner to Head of Service and the Divisional Associate Director of Nursing.

About Us

North London NHS Foundation Trust (NLFT) is committed to improving mental health care across North London to deliver excellent services to our local people.

Our Five-Year Strategy:

• We will provide consistently high-quality care closer to home.
• With our partners in North London and each borough we will ensure equity of outcome for all
• We will offer great places to work, providing staff with supportive environment to deliver outstanding care.
• We will be more effective as an organisation by pioneering research, quality improvement and technology.
  
  

Why NLFT?

• We develop and retain our staff through leadership behaviours and managers programme and many more opportunities.
• We promote flexible working and support staff with a range of health and wellbeing initiatives.
• NHS Discounts, generous annual leave and NHS pension scheme
• Excellent internal staff network
  
  

The Post Holder Will Be Aligned With Our Values:

• We Are Kind
• We Are Respectful
• We Work Together
• We Keep Things Simple
• We Empower
• We Are Proudly Diverse
  
  

In order to meet the needs of the Trust you may be required from time to time to work at different locations to your normal place of work. This may mean that you are required to work at any location that fall under Barnet, Camden, Enfield, Haringey or Islington. The Trust reserves the right to require staff to work at such other places or locations as it considers reasonable and necessary on a temporary or permanent basis.

Details

Date posted

13 June 2025

Pay scheme

Agenda for change

Band

Band 8a

Salary

£61,927 to £68,676 a year per annum Inclu HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

455-NLFT-0175

Job locations

Highgate West Campus- K block

Dartmouth Park Hill

Archway

N19 5NX

Job Description

Job responsibilities

Please see attached Job Description and Person Specification for full essential and desirable role requirements.

Job Description

Job responsibilities

Please see attached Job Description and Person Specification for full essential and desirable role requirements.

Person Specification

Essential

Educational Qualifications

• Professional registration
• Educated to degree level in health/social care related subject
  
  

Desirable

• RGN
• AMHP
• Recognised managerial/leadership qualification
  
  

Experience

Essential

• Significant management experience within crisis and emergency care pathways
• Significant clinical experience within crisis and emergency settings
• Leading teams through CQC inspection and or PLAN accreditation
• Experience of successful implementation of change management
  
  

Desirable

• Experience of managing a mental health liaison team
• Working with external stakeholders
  
  

Abilites and skills

Essential

• High levels of verbal and written communication skills
• Able to chair meetings and develop minutes and action plans
• Able to offer clinical advice in complex cases
• Support managers with complex HR cases with positive outcomes
  
  

Desirable

• High level problem-solving and negotiation Skills
• Ability to multi task and work under pressure
  
  

Person Specification

Essential

• High levels of verbal and written communication skills
• Able to chair meetings and develop minutes and action plans
• Able to offer clinical advice in complex cases
• Support managers with complex HR cases with positive outcomes
  
  

Desirable

• High level problem-solving and negotiation Skills
• Ability to multi task and work under pressure
  
  

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

North London NHS Foundation Trust

Address

Highgate West Campus- K block

Dartmouth Park Hill

Archway

N19 5NX

Employer's website

https://www.northlondonmentalhealth.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

North London NHS Foundation Trust

Address

Highgate West Campus- K block

Dartmouth Park Hill

Archway

N19 5NX

Employer's website

https://www.northlondonmentalhealth.nhs.uk/ (Opens in a new tab)

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