Liability Injury Claims Handler

RSA; Manchester; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking insurance company as a Liability Injury Claims Handler. You'll play a pivotal role in investigating and resolving claims, ensuring exceptional service for customers and brokers alike. This position offers the chance to work in a hybrid environment, promoting a balanced work/life dynamic. With a strong emphasis on professional development and a supportive workplace culture, you'll be empowered to make a meaningful impact while growing alongside a passionate team of experts. If you're ready to take the next step in your career, this opportunity is perfect for you.

Benefits

Pension contributions up to 11%

Flexible working hours

Continuous development opportunities

Inclusive work environment

Qualifications

• Experience in Employer Liability and Public Liability claims.
• Strong communication skills and relationship-building abilities.

Responsibilities

• Investigate and advance liability injury claims to closure.
• Support customers, brokers, and claimants throughout the claims journey.

Skills

Employer Liability

Public Liability

Claims Management

Communication

Relationship Building

Job description

Introduction

At RSA, we believe insurance is about people, not things. We provide our inspiring colleagues the support and opportunity to grow together, shape the future, and win as a team. We are going through a transformation journey, providing our people with opportunity to be integral to improving our service and delivering better products to brokers and customers. We are a proud member of the Intact family, we feel part of something bigger, with a presence in North America, the UK and Europe.

We have a bold ambition to become the best Commercial Lines business in the UK, demonstrated by our recent acquisition of NIG and Farmweb, allowing us to scale by leveraging our combined financial strength and importantly ensure our people feel the benefits of our joint capabilities.

We are currently recruiting for an Liability Injury Claims Handler to join our established and experiencedClaims Expenses team here at RSA on a hybrid basis.

Your role

As a Liability Injury Claims Handler, you will be responsible for appropriately and promptly investigatingand advancing liability injury claims to closure, achieving the business objectives and meet the definedcustomer service proposition.

You will ensure that customers, brokers, third parties and claimants are supported throughout theclaims journey by utilising agreed upon claims processes, case laws, and defined strategies.

Your role will impart technical knowledge to resolve queries, reaching and conveying decisions whilstimparting that knowledge to others.

About you

Ideally, you will have experience in working with Employer Liability and Public Liability, from either aninsurance or legal background. However, if you have experience in complex claims or liability disputesthis is also advantageous.

You will be an excellent communicator, effectively building relationships with internal and externalstakeholders. You will be experienced in prioritising your workload whilst dealing with multiple priorities.

What we offer you

At RSA we put our people first. We have adopted hybrid working as standard, to give you a better work/life balance and an excellent flexible working mindset. That is on top of a comprehensive range of benefits, including pension contributions of up to 11% looking after you now, and in the future.

We’ll give you countless opportunities to continuously develop, alongside a diverse and passionate community of experts – the best the industry has to offer. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Our employee promise allows you to shape the future, win as a team, and grow with us.

About Us

We celebrate individuality and it is important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.

We understand that home life is a priority and are happy to consider reduced hours or job shares.

If you think you would be a great fit for us, but do not meet all the requirements of the role, please contact us as we would love to discuss how RSA could be the next step in your career journey.

As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview.

If you wish to be considered under the scheme then please answer yes to the question Do you wish to be considered under the Disability Confident Scheme? in RSAs application form

Please let us know if there are any changes we could make to the application process to make it easier and more comfortable for you. Contact our recruitment team so we can work with you to support you throughout your application.