Liability Claims Specialist: End-to-End Resolution

Confidential; Essex; On-site; GBP 36,000 - 44,000; Full time

Job summary

MPL Claims Management in Colchester is seeking a Liability Claims Handler to own end-to-end management of liability claims from investigation to settlement. You will assess coverage, liability, and damages, ensuring compliance with legal and company standards while maintaining proactive client communication.

The role requires strong analytical and detail-oriented skills, experience in liability claims handling, and proficiency with claims management software.

Qualifications

• Previous experience in liability claims handling, insurance, or a similar role is essential.
• Strong verbal and written communication skills are essential for negotiating settlements and interacting with stakeholders.
• Proficiency in claims management software is beneficial.

Responsibilities

• Evaluate liability claims to determine coverage, liability, and damages.
• Conduct thorough investigations by gathering evidence, assessing injuries, and reviewing documentation.
• Analyse and interpret policy terms and conditions to accurately assess claims.
• Provide clear and concise updates to clients regarding claim status and next steps.
• Negotiate settlements with claimants, legal representatives, and third parties to achieve favourable outcomes.
• Prepare and present detailed settlement proposals and recommendations for management approval.
• Document and track all negotiation activities to ensure compliance with company policies and legal requirements.
• Maintain accurate and organized claim files, documenting all interactions, agreements, and decisions.

Skills

Communication skills

Analytical skills

Attention to detail

Problem-solving

Empathy

Time management

Verbal communication

Tools

Claims management software

Job description

MPL Claims Management in Colchester is seeking a Liability Claims Handler to own end-to-end management of liability claims from investigation to settlement. You will assess coverage, liability, and damages, ensuring compliance with legal and company standards while maintaining proactive client communication.

The role requires strong analytical and detail-oriented skills, experience in liability claims handling, and proficiency with claims management software.