Liability Claims Handler

Davies; Leeds; On-site; GBP 28,000 - 40,000; Full time

Job summary

Davies is seeking a talented Liability Claims Handler to join our Casualty team in Leeds. The ideal candidate will manage EL & PL claims, collaborating with insurers and policyholders while providing top-tier customer service. This position offers a range of benefits alongside opportunities for personal and professional development.

Benefits

Davies Incentive Plan

25 days holiday per year

Family Cover Private Medical Insurance (Bupa)

Simply Health Care Cash Plan

24/7 online GP and mental health support

Death in Service

Critical Illness Cover

Pension Contribution based 5% Employee / 3% Employer

Cycle to Work Scheme

Gym Flex

Qualifications

• Experience handling EL & PL claims.
• Knowledge of injury claim valuation.
• Ability to work independently and as part of a team.

Responsibilities

• Liaison with Insurers, Policyholders and Brokers.
• Investigation of allocated claims and obtaining necessary evidence.
• Negotiating settlement within authority limits.

Skills

Communication

Customer Service

Planning

Adaptability

IT Skills

Job description

Department: Claims Management

Location: Leeds

Description

Davies are looking to recruit a talented Liability Claims Handler to join our growing Casualty team, the ideal candidate will have experience with EL (Employer Liability)/PL (Public Liability) Claims and Liability investigation.

This exciting opportunity will see the successful candidate working as part of a dedicated team providing a first-class proactive claims handling service to major clients.

At Davies, we value transferable skills and qualities that focus on what you can bring to the role.

Key Responsibilities

• Liaison with Insurers, Policyholders and Brokers
• Investigation of allocated claims from the desk, or via referral to a field adjuster for site investigation where appropriate
• Obtaining all necessary evidence and relevant documentation
• Determining appropriate actions for the resolution of the case
• Preparation of detailed reports, where required, providing advice on policy indemnity, legal liability, quantum, and tactics
• Negotiating settlement where appropriate, within agreed authority limits
• Corresponding with all parties professionally to proactively progress the case to conclusion
• Handling all cases in accordance with the client’s requirements by referral to documented procedures at all times
• Maintaining a proper reserve at all times by regular review
• Keeping updated on any technical changes relevant to your role. This may include participating in training programmes facilitated by the company
  
  
  

Skills, Knowledge & Expertise

Essential:

• Experience handling EL & PL claims
• Knowledge of how to value an injury claim
• Good communications skills at all levels
• Excellent customer service
• The ability to work as part of a team
• Take responsibility for your own workload
• Must be able demonstrate adaptability and flexibility
• Good planning and organisational skills
• Strong IT skills

Desirable:

• Knowledge of reserving philosophies
• Knowledge of Civil Procedure Rules and the Claims Portal
  
  

Job Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death in Service
• Critical Illness Cover
• PHI/Income Protection (Private health insurance)
• Pension Contribution based 5% Employee / 3% Employer
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

* after successfully completing probation