Lewisham - Assistant Manager

TN United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic Assistant Manager to lead a motivated team in a fast-paced retail environment. This role focuses on achieving sales and KPI targets while ensuring exceptional customer service. You will support the Store Manager in daily operations, analyze performance data, and foster a positive team culture through effective coaching and development. With numerous opportunities for personal and professional growth, this position offers a chance to make a significant impact within a thriving company. If you are passionate about retail and have the leadership skills to drive success, this is the perfect opportunity for you.

Benefits

Quarterly discretionary bonus schemes

30% company discount

Exclusive online deals

Digital health services

Health cash plans

Internal development courses

Access to apprenticeships

Discounted gym memberships

Life assurance

Volunteer opportunities

Qualifications

• Experience in a retail/customer-facing management role.
• Strong analytical skills and understanding of KPIs.

Responsibilities

• Support the Store Manager in achieving sales and KPI targets.
• Create a positive team culture through effective training and development.
• Analyze sales data to identify operational opportunities.

Skills

Leadership

Communication

Sales Analysis

Coaching

Customer Service

Retail Knowledge

Education

High School Diploma

Bachelor's Degree (Preferred)

Job description

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Assistant Manager Role

We are seeking a skilled Assistant Manager with strong leadership & communication abilities to guide their team towards achieving sales & KPI targets whilst providing unparalleled service.

Responsibilities:

1. Support the Store Manager in effectively running all store operations to meet or exceed sales & KPI targets. Set clear sales goals, track performance, and evolve processes for continuous store growth.
2. Create a positive team culture through recruiting, training, and developing staff. Build a motivated, high-performing team to increase store success.
3. Analyze sales data and financial reports to make informed decisions with the Store Manager, identifying operational and commercial opportunities.
4. Act as the point of contact in the manager's absence.
5. Provide excellent customer service by addressing inquiries and resolving complaints professionally.
6. Assist in managing day-to-day operations, including opening and closing procedures.
7. Support cash management tasks, such as processing transactions and reconciling tills.
8. Participate in hiring, onboarding, and training new employees.
9. Provide feedback and coaching to colleagues to improve performance.
10. Assist the Store Manager in maintaining colleague schedules for proper coverage and productivity.

Role Objectives and KPIs:

1. Contribute to achieving or exceeding the store's monthly sales target.
2. Drive additional KPIs including Units, Conversion, ATV, UPT.
3. Achieve upselling or cross-selling targets.
4. Maintain a high Net Promoter Score.
5. Ensure stock accuracy during store audits.
6. Ensure all new colleagues complete mandatory training.
7. Maintain employee satisfaction scores or engagement survey results meeting or exceeding company benchmarks.
8. Help keep operational costs within the budget.

Skills and Experience:

1. Previous supervisory or management experience in a fast-paced retail/customer-facing environment.
2. Passionate about retail with a good understanding of current trends and competitors.
3. Experience in coaching and developing individuals.
4. Strong communication skills.
5. Proven track record of achieving and exceeding sales targets and KPIs.
6. Experience analyzing KPI data for commercial decision-making.
7. Keen eye for detail and commerciality; experience in visual merchandising is advantageous.
8. Ability to promote JD Group values to stakeholders.

Employee Benefits:

• Quarterly discretionary bonus schemes.
• Company discount of 30% on many products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
• Exclusive deals and discounts through our online benefits platform (TELUS Health).
• Access to digital health and well-being services via TELUS Health.
• Health cash plans.
• Internal development courses for personal and professional growth.
• Access to apprenticeships and accredited qualifications (England Only).
• Discounted gym memberships at JD Gyms.
• Life assurance.
• Opportunities to join colleague networks and support initiatives for positive change.
• Volunteer opportunities and contributions to JD Foundation.
• Employer engagement forums to influence positive change.