Assistant Service Delivery Manager

Lewisham and Greenwich NHS Trust; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Administrative Support professional to enhance operational efficiency in Surgical Services. This role involves collaborating with various teams, ensuring adherence to administrative processes, and supporting the Service Manager in operational duties. The ideal candidate will have strong organizational skills, a commitment to improving patient experience, and the ability to manage workload distribution effectively. Join a supportive environment that values diversity and inclusion, and make a significant impact on patient care and staff experience.

Qualifications

• Experience in administrative support roles, preferably in healthcare.
• Ability to manage and prioritize multiple tasks effectively.

Responsibilities

• Document weekly team meetings and relay information to teams.
• Maintain accurate records of absences and improve administrative processes.

Skills

Administrative Support

Data Validation

Record Keeping

Team Collaboration

Process Improvement

Education

Relevant Administrative Qualification

Job description

Job Description

The post holder will provide administrative support to Surgical Services, assisting in the delivery of operational and clinical performance. This includes ensuring adherence to administrative processes and working closely with teams such as consultants, medical secretaries, booking teams, outpatient reception, and nursing staff.

The post holder may also deputise for the Service Manager in managing operational duties when required and will work cross-site.

Key Responsibilities

1. Attend and document weekly team meetings, relaying relevant information to appropriate teams.
2. Maintain accurate records of all absences, medical and non-medical, following Trust policies.
3. Review and improve administrative processes regularly.
4. Prioritise workload to meet service and divisional deadlines.
5. Assist in the induction and ongoing training of administrative staff.
6. Ensure staff record and validate data accurately, adhering to national guidelines and targets, including 18-week pathways and access standards.
7. Validate and report on cancellations on a daily/weekly basis.
8. Ensure administrative teams are aware of relevant Trust policies and procedures.
9. Support the development and implementation of new processes to improve patient experience.

Additional Responsibilities

• Validate and cleanse weekly 18-week data, highlighting potential breaches in line with government targets.
• Manage workload distribution within the department, initiating improvements as needed.

Our Commitment to Our People

We value our staff as our greatest asset. Supporting and engaging employees fosters a positive environment that benefits our patients. Our Equality, Diversity & Inclusion (EDI) initiatives aim to enhance representation, access, and staff experience through various programs and networks.

Contact Information

For further details or informal visits, contact: Louise Bluck, Service Manager
Email: [e-mail]
Telephone: [phone]