Level 3 Business Administrator Apprentice – 0-19 PHNS Administrator

Barnsley Metropolitan Borough Council; Barnsley; On-site; GBP 15,000 - 18,000; Full time

Job summary

Barnsley Metropolitan Borough Council is offering a Level 3 Business Administrator Apprentice role within the 0–19 Public Health Nursing Service. The apprenticeship combines on‑the‑job learning with a nationally recognised qualification, supporting families and frontline staff in a busy community setting.

You will join the Single Point of Access team, handling enquiries, supporting admin tasks, and developing skills in electronic records and information governance while earning while you learn.

Qualifications

• Level 3 Business Administrator qualification in progress or planned.
• Interest in administration, customer service and digital records within public health nursing.

Responsibilities

• Answer routine enquiries and signpost service users to the right support.
• Accurately record and maintain information on digital and paper systems.
• Support appointment bookings, calendar management and waiting list administration.
• Assist with digital records transfer and ensure confidentiality and data protection.

Job description

Level 3 Business Administrator Apprentice – 0-19 PHNS Administrator | NLW £10.85 - £12.71 per hour (dependant on age)

Position reference: 50146909

Directorate: Adult Social Care & Integrated Health | Service: 0-19 Public Health Nursing

Salary: NLW £10.85 - £12.71 per hour (dependant on age)

Working Arrangements: Monday-Friday (agile occasionally)

Contract type: Fixed Term until 29/09/2028

This post requires an Enhanced DBS Check

If you are currently living overseas or have lived overseas in the last five years please be aware, if you are the preferred candidate for the post, you will be required to apply for an overseas criminal records check from the country/countries you have resided in. If you experience difficulty in obtaining an overseas criminal record check please email [e-mail]

When applying, please ensure you are prepared to start work with all the necessary legal documents, such as a valid visa, relevant to the type of work you will be undertaking. Please be aware that our organisation does not possess a Home Office license and, as a result, is unable to provide sponsorship for anyone seeking a visa as a skilled or temporary migrant worker.

Pensions Regulations have provisions to reduce pension payments in certain circumstances of those who return to work within local government service. If you are in receipt of a pension upon commencing employment with the authority, this may affect your pension entitlements and you should therefore seek advice from the relevant Pensions Authority.

At Barnsley Council you can start a career that makes a real difference to people’s lives, helping our council and residents to be the best they can be.

We’re an award-winning council and one of the biggest employers in the borough, supporting around 243,000 people. We put people at the heart of everything we do, and that includes our employees. As part of the team, we offer lots of benefits and rewards to support you to thrive and grow, like flexible working, employee discounts, support for your health and wellbeing, and opportunities for training and development to grow your career and develop your skills.

There’s so much happening in our thriving borough, and now’s the perfect time to join our excellent 0-19 Public Health Nursingteam as we work to make Barnsley the place of possibilities.

• We’re an award-winning team and one of the biggest employers in the borough supporting around 243,000 people.
• Working at Barnsley Council means being part of a team that makes a real difference to people’s lives, where you can develop the skills you need to make change happen.
• If you join the team you’ll receive great pay alongside an excellent pension scheme. With flexible working we’ll also support your work/life balance, helping you to adjust your hours and take time off when you need it.
• We’ll help you to develop your career and grow your skills with opportunities for training and development.
• Key to our success is working with our residents, partners, businesses and organisations and building these partnerships to bring about change in Barnsley.

Start your future in a service that supports Barnsley’s children, young people and families.

At Barnsley Council, you can start a career that makes a real difference to people’s lives. This apprenticeship is a great opportunity if you are starting out, want to earn while you learn, and are interested in developing administration, customer service and digital record skills in a supportive public health nursing environment.

You will be joining our 0–19 Public Health Nursing Service, which supports children, young people and families across Barnsley from pregnancy and the early years through to school age and beyond. The administration team plays an important part in helping families reach the right support at the right time, and in helping frontline practitioners deliver safe, responsive and high-quality services.

About the Post

The Level 3 Business Administrator Apprentice – 0–19 PHNS Administrator Pathway is an exciting opportunity to begin a career in public service while gaining a nationally recognised qualification. This role sits within the Single Point of Access administration team, where the work you do will directly support children, young people, families and professionals who contact the 0–19 Public Health Nursing Service.

Although this is not a clinical role, it is an important part of how families experience the service. You will help make sure enquiries are handled with care, information is recorded accurately, appointments and records are managed safely, and colleagues have the administrative support they need to provide timely help. You will be supported by experienced colleagues, encouraged to ask questions and given the opportunity to build confidence as you learn.

About the Apprenticeship

As an apprentice, you will work towards a Level 3 Business Administrator qualification . This qualification develops a broad range of transferable skills including communication, organisation, IT, record and document production, problem solving, project support, stakeholder engagement and continuous improvement.

Your apprenticeship will combine workplace learning, supported study time and practical experience in a busy public health nursing environment. You will not be expected to know everything from day one. We will support you to develop skills in communication, organisation, information handling, electronic records and service user support, helping you grow towards a confident and valued SPA Administrator role.

About the Role

In this role, you will often be one of the first points of contact for families, young people, carers, partners and professionals. You will respond to enquiries received by telephone, email, digital health systems and other routes, making sure people are listened to, treated respectfully and directed to the right support.

Your work will help the service run smoothly behind the scenes. You will support appointment booking, calendar management, waiting list administration, secure transfer of children’s health records, accurate data entry and safe handling of confidential information. These tasks matter because good administration helps frontline staff spend more time supporting families and helps the service respond effectively.

As your skills develop, you will gain experience in electronic health records, information governance, audits, feedback activity, reports and improvements to administrative processes. You will be part of a caring and inclusive team where accuracy, kindness, confidentiality and teamwork are valued. This is a rewarding opportunity to learn practical skills while contributing to a service that supports families across Barnsley every day.

Key responsibilities will include:

• Responding to routine and non-routine enquiries in a professional and compassionate way.
• Signposting service users to the right service and prioritising urgent queries when required .
• Accurately recording, checking and maintaining information on digital and paper-based systems.
• Supporting appointment booking, calendar management and waiting list administration.
• Transferring children’s health records securely and efficiently.
• Supporting audits, feedback activity, reports and administrative service improvements.
• Working collaboratively with colleagues to support digital systems and new ways of working.
• Maintaining confidentiality, information governance and safe working practices at all times .

About You

We are looking for someone who is organised, motivated and keen to learn. You may be starting your first career step or looking for a new opportunity to develop your skills. If you are interested in administration, customer service, digital systems, electronic records and supporting services that help children, young people and families, this could be the role for you.

You should have good communication skills, attention to detail and a professional approach to handling information carefully and confidentially. You will need to be comfortable using IT and willing to learn systems such as Microsoft Office, electronic health records and other digital platforms. You will also need to be able to stay calm and helpful when dealing with different types of enquiries, including those that may be sensitive.

You do not need to be an expert before you start. Full support, training and supervision will be provided throughout your apprenticeship. What matters most is that you are reliable, curious, willing to learn, able to work well with others and motivated to make a positive contribution to a service that supports local families.

This apprenticeship would suit someone who wants to build confidence, learn transferable skills and feel part of something meaningful. It can help open doors to future opportunities in business administration, health administration, customer service, digital record keeping or wider service support. Above all, you will be joining a team where your work helps children, young people, families and staff across Barnsley every day.

CV's are not accepted for this role.

At Barnsley Council, we believe in second chances and value diversity. Our recruitment process is inclusive, and we welcome applicants with past convictions. We're committed to fairness and do not discriminate. Join us in building a future where everyone has the opportunity to thrive. #InclusiveHiring #SecondChances"

Level 3 Business Administrator Apprentice – 0-19 PHNS Administrator | NLW £10.85 - £12.71 per hour (dependant on age)