Level 2 Support Technician

JR United Kingdom; Warrington; On-site; GBP 25,000 - 35,000; Full time

Job summary

A dynamic company is seeking a Level 2 Support Technician to join their growing support team. You will resolve technical issues across various platforms while ensuring high-quality service for clients. Ideal candidates will have a strong background in Microsoft systems, excellent communication skills, and the ability to handle pressure effectively.

Qualifications

• Strong technical knowledge required in systems and networking.
• Excellent communication and organizational skills preferred.
• Full UK driving license and access to a vehicle necessary.

Responsibilities

• Provide 2nd line support for incidents and service requests.
• Troubleshoot across Windows Servers, laptops, and mobile devices.
• Maintain and improve internal documentation and processes.

Skills

Microsoft operating systems

Microsoft 365 administration

Active Directory

Group Policy

TCP/IP

LAN/WAN

PC hardware diagnosis and repair

Verbal communication

Written communication

Organizational skills

Problem-solving

Job description

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Level 2 Support Technician, warrington, cheshire

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Client:

Communicate Technology

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

6

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

Blaze Networks — now proudly part of the Communicate Technology Group — is growing! We’re on the lookout for a talented and reliable Level 2 Support Technician to join our dynamic support team. You’ll be the go-to expert for 2nd line issues, helping resolve technical problems across a range of environments, supporting end users remotely, and ensuring our clients get the exceptional service we’re known for.

What you’ll be doing:

• Provide 2nd line support for incidents and service requests
• Troubleshoot across Windows Servers, laptops, desktops, mobile devices, and printers
• Deliver remote support to customers and internal users
• Work through your ticket queue in line with SLAs
• Help maintain and improve internal documentation and processes

What we’re looking for:

Technical skills:

• Strong knowledge of Microsoft operating systems and Microsoft 365 administration
• Familiar with Active Directory, Group Policy, and basic firewall concepts (FortiGate a bonus)
• Good understanding of LAN/WAN, TCP/IP, and networking principles
• Confident setting up, diagnosing, and repairing PC hardware
• Calm and capable in high-pressure situations
• Excellent verbal and written communication skills
• Organised, logical, and solutions-focused
• Able to work independently and collaboratively
• Full UK driving license and access to a vehicle

As part of the Communicate Technology Group, Blaze Networks offers the energy of a growing business backed by the stability and scale of a wider tech group. You’ll be exposed to modern infrastructure, exciting challenges, and have real opportunities to grow your career.