Level 2 Support Technician

JR United Kingdom; Macclesfield; On-site; GBP 25,000 - 35,000; Full time

Job summary

A growing technology company is seeking a Level 2 Support Technician to join their dynamic support team. The role involves providing 2nd line support, troubleshooting technical issues, and ensuring exceptional service for clients. Candidates should possess strong knowledge of Microsoft systems and excellent communication skills, with opportunities for career growth and excellent benefits.

Benefits

Extensive private healthcare

Pension

Generous life cover

25–30 days holiday + BHs

Retail discounts

Qualifications

• Strong knowledge of Microsoft operating systems and Microsoft 365 administration.
• Confident in diagnosing and repairing PC hardware.
• Excellent verbal and written communication skills.

Responsibilities

• Provide 2nd line support for incidents and service requests.
• Troubleshoot across Windows Servers, laptops, desktops, and mobile devices.
• Deliver remote support to customers and internal users.

Skills

Microsoft operating systems

Microsoft 365 administration

Active Directory

Group Policy

TCP/IP

Networking principles

PC hardware setup

Communication skills

Problem solving

Job description

Social network you want to login/join with:

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Client:

Communicate Technology

Location:

macclesfield, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

1

Posted:

23.05.2025

Expiry Date:

07.07.2025

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Job Description:

Blaze Networks — now proudly part of the Communicate Technology Group — is growing! We’re on the lookout for a talented and reliable Level 2 Support Technician to join our dynamic support team. You’ll be the go-to expert for 2nd line issues, helping resolve technical problems across a range of environments, supporting end users remotely, and ensuring our clients get the exceptional service we’re known for.

What you’ll be doing:

• Provide 2nd line support for incidents and service requests
• Troubleshoot across Windows Servers, laptops, desktops, mobile devices, and printers
• Deliver remote support to customers and internal users
• Work through your ticket queue in line with SLAs
• Help maintain and improve internal documentation and processes

What we’re looking for:

Technical skills:

• Strong knowledge of Microsoft operating systems and Microsoft 365 administration
• Familiar with Active Directory, Group Policy, and basic firewall concepts (FortiGate a bonus)
• Good understanding of LAN/WAN, TCP/IP, and networking principles
• Confident setting up, diagnosing, and repairing PC hardware
• Calm and capable in high-pressure situations
• Excellent verbal and written communication skills
• Organised, logical, and solutions-focused
• Able to work independently and collaboratively
• Full UK driving license and access to a vehicle

As part of the Communicate Technology Group, Blaze Networks offers the energy of a growing business backed by the stability and scale of a wider tech group. You’ll be exposed to modern infrastructure, exciting challenges, and have real opportunities to grow your career.

We also offer excellent benefits – Including extensive private healthcare, pension, generous life cover, 25–30 days holiday + BHs, and retail discounts