Level 2 Network Support Engineer

TN United Kingdom; Manchester; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a skilled L2 Network Support Engineer to join their dynamic team in Manchester. This role is pivotal in ensuring high availability and exceptional service delivery within a fast-paced, customer-centric environment. The successful candidate will manage complex technical issues, conduct health checks, and engage in a variety of networking tasks, including troubleshooting WLAN and LAN issues. With a focus on innovative network technology and architecture, this position offers a unique opportunity to contribute to a growing company that values employee well-being and professional development.

Benefits

Birthday Off

Moving House Day

Wedding Bonus

Baby Bonus

Dog-Friendly Offices

Monthly Breakfasts

Team Socials

25 Days Holiday Plus Bank Holidays

Private Healthcare

Contributory Pension Scheme

Qualifications

• 2-3 years in network support, preferably in managed service environments.
• Certifications like CCNA, FCA, JNCIA-MistAI, or CWNA are a plus.

Responsibilities

• Handle inbound customer and partner support queries and service requests.
• Troubleshoot WLAN issues and resolve LAN switching and routing problems.
• Participate in a 24/7 on-call rota and mentor junior engineers.

Skills

TCP/IP

DNS

DHCP

VLANs

Routing

Switching

WLAN

Firewall Administration

Network Monitoring Tools

Customer Service Orientation

Education

Degree in Networking, Science, Engineering or Related Field

Tools

Fortinet

Juniper

Ruckus

Cisco

Job description

Social network you want to login/join with:

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Client:

Elevate Group

Location:

Manchester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

d5c5049ea70c

Job Views:

5

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Description

We are seeking an experienced L2 Network Support Engineer to join our dynamic team. This is a key role in a fast-paced, customer-centric managed service provider environment. The successful candidate will manage and resolve complex technical issues, conduct regular health checks and audits of our managed service estate to ensure high availability and exceptional service delivery.

We’re expanding our fibre rollout, building on our extensive national network of dark fibre and fixed wireless, operating at the forefront of full-fibre network technology and architecture, including automation, software-defined architecture, and NFV.

Remote working is supported with at least 3 days per week in Manchester HQ as required.

Key Responsibilities

• Handle inbound customer and partner support queries, faults, and service requests within SLAs
• Troubleshoot WLAN issues, including access point configuration and RF optimization
• Resolve LAN switching and routing problems, including performance issues
• Diagnose and resolve firewall-related issues, including rule configuration, VPN troubleshooting, and security policies
• Maintain customer firewalls and manage policies, VPNs, and IPS
• Provide 2nd line support for LAN services and document troubleshooting steps
• Perform health checks and audits to ensure security compliance
• Produce outage reports and liaise with internal teams and suppliers
• Manage access to infrastructure within Data Centres and exchanges
• Notify customers about maintenance activities
• Participate in a 24/7 on-call rota
• Mentor junior engineers and perform other duties as assigned

Skills, Knowledge and Expertise

• 2-3 years in network support, preferably in managed service environments
• Strong networking fundamentals: TCP/IP, DNS, DHCP, VLANs, routing, switching
• Experience with WLAN, firewall administration (preferably Fortinet), and network monitoring tools
• Customer service orientation and clear communication skills
• Ability to interpret network diagrams and documentation
• Certifications such as CCNA, FCA, JNCIA-MistAI, CWNA or equivalent
• Degree in networking, science, engineering, or related field
• Experience with vendors like Juniper, Fortinet, Ruckus, Cisco; WAN technologies including DIA, Ethernet WAN, VPNs, SD-WAN, MPLS

In return you will get...

It's all about you - We value your well-being with benefits like your own birthday off, moving house day, wedding and baby bonuses.

Perks at work - Dog-friendly offices, monthly breakfasts, team socials in Manchester and Bristol.

Holidays - 25 days plus bank holidays, with options to purchase additional days.

Healthcare - Private healthcare for you and your family.

Gift Day - An extra day off for holiday prep or relaxation.

Pension/Life Assurance - Contributory pension scheme and life insurance at 4x salary.

Wellbeing - Paid leave day dedicated to your well-being, flexible for your activities.

We are your partner in seamless, secure, intelligent networks, from ground to cloud technology.