Level 2 IT Help Desk Technician: Mac & Windows Expert

Taleo; Greater London; On-site; GBP 28,000 - 38,000; Full time

Job summary

Taleo in London is seeking a proactive Help Desk Technician to join our fast-moving IT support team. You will assist users across Mac and PC environments, diagnose complex issues, and provide clear guidance via chat, ticket, or in person.

The ideal candidate has 2+ years in a help desk role, strong interpersonal skills, and hands-on experience with Slack, Teams, Google Workspace, Exchange and AD. You will support mobile devices and video collaboration tools, and contribute to improving our

Qualifications

• HS Diploma or GED.
• 2+ years of Help Desk experience.
• Strong interpersonal communication with high empathy.
• Advanced knowledge of collaboration tools such as Slack, Teams and Google Workspace.
• Experience with Microsoft Exchange and Google Admin (Groups/permissions).
• Knowledge of Windows OS troubleshooting.
• Experience with video collaboration tools (Zoom, WebEx).
• Strong knowledge of supporting iOS and Android devices.
• Experience with Active Directory and AD administration.

Responsibilities

• Apply critical thinking to complex user requests and provide as much context and information as possible to deliver the best solutions quickly.
• Troubleshoot client-side network connectivity issues, including digital authentication, remote access, secure Wi-Fi and wired connectivity to the internal network.
• Support user requests and perform remote installations as needed.
• Assist remote users with access problems ranging from password resets to network access failures.
• Support messaging & calendaring services and content collaboration.
• Support issues with mobile devices.
• Lead in ticket processes and coach other technicians when workflow deficiencies are identified.
• Attend weekly team syncs and drive actionable discussions.
• Display learning agility by actively seeking answers when challenged.
• Seek feedback from other Help Desk Technicians to optimize support while understanding user needs.

Skills

Communication skills

Empathy

Education

HS Diploma or GED

Tools

Slack

Teams

Google Workspace

Microsoft Exchange

Google Admin

Active Directory

Zoom

WebEx

Job description

Taleo in London is seeking a proactive Help Desk Technician to join our fast-moving IT support team. You will assist users across Mac and PC environments, diagnose complex issues, and provide clear guidance via chat, ticket, or in person.

The ideal candidate has 2+ years in a help desk role, strong interpersonal skills, and hands-on experience with Slack, Teams, Google Workspace, Exchange and AD. You will support mobile devices and video collaboration tools, and contribute to improving our