Lettings Services Administrator

FirstPort; Worcester; Hybrid; GBP 20,000 - 27,000; Full time

Benefits offered by this job

Employee assistance

Holiday allowance

Public holidays

Job summary

Campions Lettings & Management is recruiting a Lettings Services Administrator in Worcester on a hybrid basis. The role handles tenancy administration, data management, and extensive customer interactions to continually improve service levels and compliance.

You will work closely with clients, tenants, leaseholders, agents, and contractors to ensure accurate documentation, timely communications, and high-quality customer experience across the portfolio.

Responsibilities

• Maintain an accurate database through the input and update of data on a timely basis and to carry out periodic data validation tests
• Customer contact - clients, tenants, leaseholders, agents and contractors
• Management of the referencing process
• Preparation of tenancy documentation
• Instruction and management of maintenance
• Rent reviews and notices
• Statutory compliance
• Deposit administration in line with current legislation
• Other ad hoc duties associated with tenancy management
• Ensure all customer and client communication, whatever the form, is responded to in a timely fashion and in accordance with the company's customer service standards
• To provide appropriate form of communication, at each interaction, depending on customer preferences and the matter at hand
• To actively communicate with colleagues internally, across all departments, to provide a joined up group-wide customer experience
• To take individual ownership of the development of an exemplary customer service culture across the portfolio, considering each interaction from the customer's perspective
• Take ownership of the customer experience through visible and accessible property management services with personal intervention
• Build relationships with customers in order to manage expectations and where possible shape the services around the customer requirements
• Seek to continually improve the customer service delivery and ratings thereof, reviewing, responding to, and learning lessons from feedback surveys, implementing change where possible & appropriate

Job description

Lettings Services Administrator

Hours: Monday to Friday, 09:00 - 17:00

Location: Worcester / Hybrid

Salary: £23,500 per annum

To carry out administrative tasks associated with the management of tenanted properties. The job holder will be passionate about service delivery and the role will involve extensive customer interactions working to continually evolve and improve our service in line with our customers' expectations.

Key Accountabilities

• Maintain an accurate database through the input and update of data on a timely basis and to carry out periodic data validation tests
• Customer contact - clients, tenants, leaseholders, agents and contractors
• Management of the referencing process
• Preparation of tenancy documentation
• Instruction and management of maintenance
• Rent reviews and notices
• Statutory compliance
• Deposit administration in line with current legislation
• Other ad hoc duties associated with tenancy management

Communication

• Ensure all customer and client communication, whatever the form, is responded to in a timely fashion and in accordance with the company's customer service standards;
• To provide appropriate form of communication, at each interaction, depending on customer preferences and the matter at hand;
• To actively communicate with colleagues internally, across all departments, to provide a joined up group-wide customer experience.

Customer Experience

• To take individual ownership of the development of an exemplary customer service culture across the portfolio, considering each interaction from the customer's perspective.
• Take ownership of the customer experience through visible and accessible property management services with personal intervention.
• Build relationships with customers in order to manage expectations and where possible shape the services around the customer requirements.
• Seek to continually improve the customer service delivery and ratings thereof, reviewing, responding to, and learning lessons from feedback surveys, implementing change where possible & appropriate.

Our People

• Maximise training and development opportunities, to keep abreast of recent landlord and tenant legislation, safety regulations and the latest management practices engaging fully with development opportunities in order to reach potential and achieve career development.
• Support colleagues in specific areas of expertise to share best practice and support overall team development and knowledge.
• Adopt a flexible approach in the team so as to take on other such other duties as the Company or Lettings Services Team Leader may from time to time reasonably require.

About The Company

Campions: Campions is one of the fastest growing sales and lettings agency groups in the UK. It currently includes the Chestertons, Chase Buchanan, Retirement Homesearch and Campions Lettings & Management brands which collectively sell, rent and manage thousands of properties across the country every year.

Perks That Make a Difference

• Employee assistance programme, competitive holiday allowance + public holidays, charity matching and payroll giving, contribution towards eye care tests, annual flu vaccination vouchers, birthday leave, health cash plan plus a range of other additional benefits that are linked to specific job grades.

We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.