Lettings Officer - 11-Month Secondment (Allocations)

Royal Greenwich; Greater London; On-site; GBP 36,000 - 37,000; Full time

Job summary

Royal Greenwich is seeking a Lettings Officer to join the Access and Allocations Team in Woolwich, London. The role involves allocating council and housing association homes, processing offers, and maintaining accurate records while delivering excellent customer service.

You will handle enquiries, work with housing providers and applicants, and ensure compliance with housing legislation and local policies. This 11-month secondment offers development opportunities within a busy team.

Qualifications

• Experience in housing, lettings, allocations, or homelessness services.
• Understand allocations and homelessness legislation.
• Be well organised and able to manage competing priorities.
• Strong written and verbal communication skills.
• Commitment to delivering excellent customer service.

Responsibilities

• Allocate council and housing association properties.
• Process offers and maintain accurate records.
• Respond to enquiries and written correspondence.
• Provide clear advice to customers and stakeholders.
• Ensure all work complies with legislation, policy and procedures.

Skills

Housing allocations

Customer service

Written communication

Verbal communication

Teamwork

Job description

Royal Greenwich is seeking a Lettings Officer to join the Access and Allocations Team in Woolwich, London. The role involves allocating council and housing association homes, processing offers, and maintaining accurate records while delivering excellent customer service.

You will handle enquiries, work with housing providers and applicants, and ensure compliance with housing legislation and local policies. This 11-month secondment offers development opportunities within a busy team.