Lettings Officer

Royal Greenwich; Greater London; Presencial; GBP 36.000 - 37.000; Jornada completa

Descripción de la vacante

Royal Greenwich is seeking a Lettings Officer to join the Access and Allocations Team in Woolwich, London. The role involves allocating council and housing association homes, processing offers, and maintaining accurate records while delivering excellent customer service.

You will handle enquiries, work with housing providers and applicants, and ensure compliance with housing legislation and local policies. This 11-month secondment offers development opportunities within a busy team.

Formación

• Experience in housing, lettings, allocations, or homelessness services.
• Understand allocations and homelessness legislation.
• Be well organised and able to manage competing priorities.
• Strong written and verbal communication skills.
• Commitment to delivering excellent customer service.

Responsabilidades

• Allocate council and housing association properties.
• Process offers and maintain accurate records.
• Respond to enquiries and written correspondence.
• Provide clear advice to customers and stakeholders.
• Ensure all work complies with legislation, policy and procedures.

Conocimientos

Housing allocations

Customer service

Written communication

Verbal communication

Teamwork

Descripción del empleo

Job IntroductionLettings Officer11-Month Secondment Opportunity - Access and Allocations TeamWe are looking for a Lettings Officer to join our Access and Allocations Team on an 11-month secondment. This opportunity has arisen following the secondment of the current post holder.In this role, you will help allocate council and housing association homes across the borough. You will make sure properties are let fairly and in line with housing legislation, council policy, and best practice.You will manage a busy workload and work closely with colleagues, housing providers, and applicants. You will also deal with enquiries from residents, Members, MPs, and senior managers. This requires good communication skills and a strong focus on customer service.What you'll doAllocate council and housing association properties.Process offers and maintain accurate records.Respond to enquiries and written correspondence.Provide clear advice to customers and stakeholders.Ensure all work complies with legislation, policy, and procedures.Work as part of a busy and supportive team.What we're looking forYou will:Have experience in housing, lettings, allocations, or homelessness services.Understand allocations and homelessness legislation.Be well organised and able to manage competing priorities.Have strong written and verbal communication skills.Be committed to delivering excellent customer service.Work well under pressure and as part of a team.This is an excellent opportunity to develop your skills, broaden your experience, and contribute to a service that helps residents access suitable housing.Closing Date: 28 October 2026For an informal discussion please contact Elizabeth Osibo at [e-mail] .Diversity Statement: Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community.Advert Close: All vacancies close at midnight unless otherwise stated.Early Advert Close: Royal Borough of Greenwich reserves the right to close any job advert earlier than the advertised closing date where there is reason to do so (for example high volume of applications).How Applications are Scored: Each application is scored according to how well the supporting statements addresses each point on the Person Specification for the role. Candidates will be short-listed for interview on the extent to which they meet the specific points within the Person Specification. The Person Specification is supplied with the job advert. When completing your application, please use the supporting statements section to tell us how you meet each of the points on the Person Specification. We need to have this information in order to consider your application.Salary: Salaries advertised are for a standard working week of 35 hours unless otherwise stated. Please use this 'Salary Calculator to help you calculate a pro rata salary.Our Staff Values: Our Staff Values are important to us. Candidates will be continuously assessed against our staff values throughout the recruitment process. Where candidates demonstrate views and behaviours that do not meet the standards of our staff values, we reserve the right to reject their application/ registration.Salary Scale 6 - £35,520 to £36,585Frequency AnnualJob Reference royalgreenwich/TP/1619/1220Contract Type SecondmentsContract Details 11 monthsWorking Hours 35Closing Date 28 October, 2026Job Category Housing servicesBusiness Unit Housing and Safer CommunitiesLocation Woolwich, London, United KingdomLevel of Disclosure and Barring Service, DBS, check required No DBSPosted on 20 October, 2026