Lettings Negotiator - Maternity Cover

J.P. MORGAN; Crawley; On-site; GBP 18,000 - 24,000; Full time

Job summary

An independent agency in Crawley is seeking a Lettings Negotiator to deliver exceptional rental experiences. The role involves matching residents to their homes, organizing events, and managing compliance documentation, ideal for those passionate about customer service and community support.

Benefits

£18,000-£24,000 salary (DOE)

OTE £26,500-£27,500 with commissions

Use of company pool car

Company laptop + mobile phone

22 days' holiday + 8 bank hols

Paid day off on Christmas Eve

Pension scheme

Fully funded LeCap Level 3 qualification

25% discount at Tilgate Bakery

Free parking

1 paid charity volunteer day per year

Fantastic team culture & support

Monday-Friday, 8:30am-5:30pm

Responsibilities

• Be the main contact for homeowners and residents (calls & emails).
• Match people to their perfect homes.
• Organise and host standout launch events.

Skills

Customer service

Communication

Organization

Multitasking

Job description

Our client is an award-winning, ambitious, and fast-growing independent agency based in Crawley. They're redefining what it means to be an estate agent, moving beyond the transactional to build genuine, lasting relationships.

The company believe they're in the people business, not just the property business. That's why they approach each move as a life-changing journey, not just a process.

If you're passionate about people, community, and doing property differently, you're in the right place.

Vision

Every customer is a human being first, whether they're buying, selling, letting, or renting. The company negotiate like ninjas, pouring their hearts into securing the best results within the right timeframes.

They're proud to serve Crawley - their home. They support local neighbourhoods and empower customers to reduce their carbon footprint, because this planet is home too.

The Role:

Lettings Negotiator

As a Lettings Negotiator, you'll take the lead in delivering exceptional rental experiences. From hosting impressive launch events to vetting the best residents and negotiating win-win outcomes, you'll make things happen.

Key Responsibilities:

• Be the main contact for homeowners and residents (calls & emails)
• Match people to their perfect homes
• Take professional-grade photos, floor plans, and create compelling property listings
• Liaise with VA to list on Street CRM + social platforms (Facebook, Instagram, YouTube)
• Create video content (personal, property & educational)
• Organise and host standout launch events
• Collect and present viewing feedback and offers
• Guide residents through referencing & holding deposit process
• Ensure all compliance documentation (EPC, EICR, GSI, ID, POA) is in place
• Keep systems updated: Street, Xero, Payprop
• Work with property managers to ensure smooth move-ins
• Update utility info via Notify or similar provider

What They're Looking For:

• A people person with a customer service or admin background
• Excellent written and verbal communication
• Super organised, multitasking legend
• A full UK driving licence (max 6 points)
• Team player with a can-do mindset
• Passionate about growth and improvement
• Flexible to work alternate weekends (with a weekday off in lieu)

Experience in lettings/property is great-but not essential. Attitude and heart matter most.

What You'll Get in Return:

• £18,000-£24,000 salary (DOE)
• OTE £26,500-£27,500 with commissions
• Use of company pool car
• Company laptop + mobile phone
• 22 days' holiday + 8 bank hols
• Paid day off on Christmas Eve
• Pension scheme
• Fully funded LeCap Level 3 qualification
• 25% discount at Tilgate Bakery
• Free parking
• 1 paid charity volunteer day per year
• Fantastic team culture & support
• Monday-Friday, 8:30am-5:30pm (Alternate weekends with day off in lieu)

Ready to Join?

If the company's mission and culture resonate with you, and you're excited to be part of a people-first team that genuinely cares, our client wouldlove to hear from you. This is currently for maternity cover for a year, but there is a good chance of a full-time job offer at the end due to the growth the company are achieving.