Lettings Manager

Loc8me; Nottingham; On-site; GBP 25,000 - 38,000; Full time

Benefits offered by this job

Birthday off

Christmas Eve off

Annual leave allowance

Pension scheme

Employee Assistance Programme

Community card discounts

Paid professional courses

Social events

Career development opportunities

Job summary

loc8me is a fast-growing, nationwide student lettings business seeking an organized, experienced lettings professional to drive performance and deliver exceptional customer service. You will oversee day-to-day lettings activity and support growth, ensuring tenants and landlords receive the best possible experience.

You will manage relationships with landlords and tenants, handle inquiries across channels, coordinate viewings, and assist in recruitment and development of the lettings team, while

Qualifications

• Experience in lettings or property management is required.
• Excellent communication and relationship-building skills.
• Strong organisational skills with attention to detail.
• Proactive, self-motivated with the ability to work independently.
• Capable of managing multiple priorities and meeting deadlines.

Responsibilities

• Build and maintain relationships with landlords, tenants and contractors.
• Deliver an exceptional experience for tenants and landlords.
• Manage enquiries across phone, email, Live Chat and WhatsApp.
• Advertise properties and engage with prospective tenants.
• Register applicants, arrange viewings, and provide landlord feedback.
• Negotiate offers between landlords and tenants.
• Oversee lettings process from enquiry to completion.
• Support Branch Manager on performance reviews and KPIs.
• Assist with recruitment, onboarding and development of the lettings team.
• Recruit and monitor performance of Loc8tors.
• Oversee diary management and daily operations.
• Prepare weekly lettings reports for the Branch Manager.

Skills

Lettings experience

Communication skills

Organisational skills

Customer service

Proactive mindset

Job description

loc8me isn’t your average lettings agency.

We’re a fast-growing, nationwide student lettings business on a mission to deliver industry-leading accommodation experiences for both our students and landlords.

We don’t do mediocre. We don’t stand still. We grow, we improve, and we constantly raise the standard.

At loc8me, we believe in creating an environment where:

• Opportunity is real
• Progression is earned
• Standards are high
• Energy is contagious
• Ambition is encouraged

If you’re looking for a role where you can make a genuine impact, take ownership and develop your career, we’d love to hear from you.

The Role

We’re looking for a motivated, organised and experienced lettings professional to help drive performance, deliver exceptional customer service and support the continued growth of our business.

You’ll play a key role in overseeing day-to-day lettings activity, supporting the team and ensuring our students and landlords receive the best possible experience.

Key Responsibilities

Lettings & Customer Experience

• Build and maintain strong relationships with landlords, tenants and contractors.
• Deliver an exceptional experience for both tenants and landlords.
• Manage enquiries and communications across phone, email, Live Chat and WhatsApp.
• Advertise properties and proactively engage with prospective tenants.
• Register applicants, arrange and conduct viewings, and provide feedback to landlords.
• Negotiate offers between landlords and tenants.
• Manage the lettings process from initial enquiry through to completion.
• Support the Branch Manager in reviewing team performance and achieving KPIs.
• Assist with recruitment, onboarding and development of the lettings team.
• Recruit, manage and monitor the performance of our Loc8tors.
• Oversee diary management and ensure efficient daily operations.
• Prepare weekly lettings reports and provide updates to the Branch Manager.

Compliance & Market Knowledge

• Maintain up-to-date knowledge of lettings legislation and compliance requirements.
• Conduct Right to Rent checks and ensure relevant procedures are followed.
• Maintain an understanding of HMO licensing requirements.
• Advise landlords on general lettings regulations and best practices.
• Stay informed on local rental market trends and opportunities.

Business Growth & Marketing

• Proactively identify new business opportunities through networking and relationship building.
• Support the growth of the landlord and tenant database.
• Work alongside the Marketing Manager to coordinate marketing events and initiatives.

What We’re Looking For

• Previous experience within the lettings industry.
• Excellent communication and relationship-building skills.
• Strong organisational skills and attention to detail.
• A proactive, self-motivated approach with the ability to work independently.
• Confidence in managing multiple priorities and meeting deadlines.
• The ability to take ownership and see tasks through from start to finish.A flexible, adaptable and solutions-focused mindset.
• A passion for delivering outstanding customer service and achieving results.

What’s In It For You?

• Competitive salary and commission package
• Your birthday off – fully paid!
• Christmas Eve off (when it falls on a weekday)
• Up to 3 additional days of paid annual leave after 1 year’s service
• Enhanced maternity and paternity leave
• Company pension scheme
• Employee Assistance Programme (EAP)
• loc8me Community Card with exclusive discounts
• Paid professional courses and qualifications
• Regular company social events
• Genuine opportunities for career development and progression

Working Hours:

Monday to Friday: 9:00am – 5:30pm

26 Saturdays per year: 10:00am – 3:00pm

Job Reference: NOT071004

Ready to Make Your Mark?

At loc8me, we’re building something exciting, and we want ambitious people to be part of it.