Lettings Manager

Campions Group; Greater London; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Employee assistance programme

Competitive holiday allowance

Charity matching and payroll giving

Eye care vouchers

Annual flu vaccination vouchers

Birthday leave

Health cash plan

Job summary

Chestertons Estate Agency in London is seeking a Lettings Manager / Associate to lead the Surrey Quays lettings team. You will coach staff, win landlord instructions and drive revenue while maintaining high service standards.

The role requires 5–8 years in estate agency with 2–3 years in management and a strong network in the Surrey Quays area. Full-time position with competitive salary.

Qualifications

• 5–8 years' estate agency experience, including 2–3 years in a management role.
• Proven track record of meeting and exceeding sales targets and KPIs.
• Strong leadership with ability to coach, motivate and develop a team.

Responsibilities

• Lead from the front: coach and develop your team to hit targets and deliver results.
• Drive new business: win landlord instructions and grow the lettings portfolio.
• Maximise performance: monitor KPIs and convert opportunities into revenue.
• Grow market share: build local presence and outperform competitors.
• Own the numbers: manage branch revenue and expenditure to meet budgets.
• Deliver exceptional service: handle escalated complaints and ensure compliance.

Skills

Estate agency experience

Leadership

New business development

Client relationships

Target driven

Market knowledge

Tools

CRM software

Property portals

Job description

Ready to lead, win and grow? Are you an ambitious lettings professional with a proven track record of winning instructions, driving revenue and leading high-performing teams? This is an exciting opportunity to take the lead of our lettings department in Surrey Quays and make a real impact on the business.

Chestertons Estate Agency
Lettings Manager / Associate
Surrey Quays, London
Competitive Salary | Full-Time

What you'll be doing

• Lead from the front: Inspire, coach and develop your team to achieve ambitious targets and deliver outstanding results.
• Drive new business: Proactively win landlord instructions, generate leads and identify opportunities to grow the lettings portfolio.
• Maximise performance: Set clear objectives, monitor KPIs and convert business opportunities into revenue.
• Grow market share: Build a strong local presence, understand competitor activity and implement strategies that put us ahead of the competition.
• Build relationships: Develop a network of local contacts and strengthen relationships with landlords, applicants and key stakeholders.
• Own the numbers: Monitor branch performance, revenue and expenditure to achieve budget and profitability targets.
• Deliver exceptional service: Take ownership of escalated complaints and ensure high standards of customer care and compliance.
• Run an efficient operation: Ensure branch systems, processes and procedures meet company standards and relevant legislation.

What We're Looking For

• 5–8 years' estate agency experience, including at least 2–3 years in a management role.
• A proven track record of meeting and exceeding sales targets and KPIs.
• A natural business winner who thrives on generating new instructions and building a strong landlord portfolio.
• Strong leadership skills with the ability to coach, motivate and get the best out of a team.
• Excellent knowledge of the local property market, ideally in and around Surrey Quays.
• An established network of local business contacts and the confidence to develop new ones.
• A strong market appraisal conversion rate and a commercial mindset.
• The drive, energy and ambition to make a real difference.

Why make your next move?

If you're a driven lettings professional who wants to take ownership, develop a team and make your mark in a competitive London property market, we'd love to hear from you.

Full-time position with Saturday working required. Competitive salary offered.

About The Company

Chestertons: Established for over 200 years, Chestertons is a successful London-based estate agency with over 30 branches across the capital. We are a highly-respected authority on London property and take pride in our reputation as an innovative and dynamic business.

Campions: Campions is one of the fastest growing sales and lettings agency groups in the UK. It currently includes the Chestertons, Chase Buchanan, Retirement Homesearch and Campions Lettings & Management brands which collectively sell, rent and manage thousands of properties across the country every year.

Perks That Make a Difference

Benefits: Employee assistance programme, competitive holiday allowance + public holidays, charity matching and payroll giving, contribution towards eye care tests, annual flu vaccination vouchers, birthday leave, health cash plan plus a range of other additional benefits that are linked to specific job grades.

We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.