Lettings Branch Manager - Rayleigh

Countrywide; Rayleigh; On-site; GBP 40,000 - 60,000; Full time

Job summary

Countrywide Rayleigh is seeking a Lettings Branch Manager to lead the lettings branch on-site, driving performance and delivering exceptional customer service. Based in Rayleigh, you will oversee listings, valuations, viewings, and tenancy negotiations while maintaining high presentation standards.

You will coach the team, ensure compliance with lettings legislation, and build strong relationships with landlords, tenants, and local partners to grow market share.

Qualifications

• Proven experience in residential lettings or estate agency, with supervisory or management background.

Responsibilities

• Oversee daily lettings branch operations and support team to achieve targets.

Skills

Leadership

People management

Customer service

Regulatory knowledge

Business development

Time management

CRM software

Driving licence

Residential lettings

Education

ARLA Propertymark or equivalent

Tools

CRM systems

Job description

Countrywide is a leading provider of estate agency, lettings, mortgage services, land and new homes, surveying, conveyancing, and property management solutions. As a wholly owned subsidiary of Connells Group, the UK’s largest estate agency network and property services company, Countrywide benefits from strong industry presence and resources. The organization employs around 7,000 people across a nationwide network of local estate agency and lettings brands. These local branches deliver a comprehensive range of property-related services to corporate clients and home movers, supported by in-depth knowledge of their communities. Team members join a collaborative environment focused on professional service, performance, and customer satisfaction.

Role Description

The Lettings Branch Manager – Rayleigh will oversee the daily operations of the lettings branch, leading and supporting the team to achieve lettings targets and deliver excellent customer service. Responsibilities include managing property listings, conducting valuations, overseeing viewings, negotiating tenancy agreements, and ensuring a smooth move-in process for clients. The role involves monitoring branch performance, implementing business development initiatives, maintaining compliance with relevant legislation and company policies, and building strong relationships with landlords, tenants, and local partners. The Lettings Branch Manager will also coach team members, support their professional development, and maintain high standards of presentation and professionalism within the branch. This is a full-time, on-site role located in Rayleigh.

Qualifications

• Proven experience in residential lettings, estate agency, or a closely related property services environment, ideally in a supervisory or management capacity.
• Strong leadership and people management skills, including the ability to motivate a team, set clear objectives, and support performance improvement.
• Excellent customer service and communication skills, with confidence in face-to-face interactions, telephone conversations, and written correspondence.
• Sound knowledge of lettings legislation, compliance requirements, and best practices, with strong attention to detail and risk awareness.
• Commercial awareness and business development skills, including the ability to grow market share, manage budgets, and work towards branch targets.
• Organizational and time-management skills, with the ability to manage multiple properties, stakeholders, and deadlines in a fast-paced environment.
• Proficiency with standard office software and property management or CRM systems, and a willingness to learn new tools and processes.
• Valid UK driving licence and flexibility to travel locally for valuations, viewings, and client meetings when required.
• Relevant professional qualifications in property, lettings, or estate agency (e.g., ARLA Propertymark or equivalent) are desirable but not essential.