Lettings Advisor - Lancaster and Preston

Homes for Students Ltd; Lancaster; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

25 days holiday

Car leasing

Cycle-to-work

Birthday day off

Death in service

Retail discounts

Job summary

Homes for Students is seeking a Lettings Advisor to support landlords and tenants across our properties. The role combines field-based lettings with admin compliance, requiring travel between sites and strong customer service.

You will manage viewings, renewals, and move-ins, ensuring high occupancy and compliant documentation, while building relationships with stakeholders and delivering a professional, reliable service.

Qualifications

• Fluent English communication and professional written skills.
• Local knowledge of the Lancaster area and rental market.
• Strong understanding of lettings legislation and compliance.
• Excellent time management and ability to prioritise.
• Confident in building rapport with tenants and landlords.
• Valid driving license and access to a car.

Responsibilities

• Book and conduct viewings, in person or virtually, and guide tenants through contracts.
• Manage tenancy takeovers and renewals.
• Ensure compliance documents are issued at the correct stage.
• Oversee ongoing property management, inspections, and repairs escalation.
• Monitor rent arrears, chase payments, and log communications.
• Manage move-in/out processes, inventories, and deposits.
• Maintain accurate property listings with the Marketing Team.
• Build strong customer engagement and report progress to your line manager.

Skills

Fluent English

Local knowledge

Lettings legislation

Time management

Interpersonal skills

Driving license

Job description

Job Title: Lettings Advisor
Directly Responsible to: Line Manager – Senior Lettings Advisor
Supervisory responsibility for: n/a
Working Hours:40 hours per week, Monday to Friday

Company information: Homes for Students is a leading provider of purpose-built student accommodation. At Homes for Students, we are dedicated to creating a positive and supportive environment for our students. We value integrity, being a force for good, supporting one another, and fostering connections.

Internal Contacts in this role are included but not limited to central lettings and sales teams, operational teams, portfolio managers, central marketing team, Harrogate & Liverpool central office teams.

External Contacts in this role are included but not limited to residents and prospective tenants, event guests, local letting agents, international booking agents, visitors, third party suppliers, contractors & clients.

Purpose of the role:

The Lettings Advisor plays a vital role in ensuring properties are let efficiently, residents are supported throughout their journey, and landlords receive a professional and reliable service. The purpose of this role is to deliver a seamless end to end lettings experience, from marketing and viewings through to tenancy management and move out, while safeguarding compliance, maintaining property standards, and maximising occupancy. This is a field-based position requiring regular travel between properties, combined with administrative responsibilities to keep systems, contracts, and compliance records up to date. The role exists to provide proactive property management, strong customer engagement, and responsive problem solving in a fast-paced environment, ensuring both tenant satisfaction and landlord confidence. Travel & own car is essential, and candidates must live within a commutable distance.

Main Duties

• Maintain an understanding of competitor rental levels and hold expert knowledge of each property’s offering within the local marketplace.
• Book and conduct viewings, both virtually and in person, capture feedback, and guide tenants through the contract-signing process.
• Manage tenancy takeovers and secure annual renewals.
• Ensure all compliance documents (e.g., How to Rent guide, EPC, Gas and Electrical certificates) are issued at the correct stage.
• Take ownership of ongoing property management once tenants move in, including conducting periodic inspections, identifying maintenance issues, responding to tenant concerns, and escalating repairs promptly to protect property value and ensure safety compliance.
• Monitor rent arrears, chase payments professionally, escalate persistent cases, and ensure all communication is logged accurately in the system.
• Manage move-in and move-out processes, including inventories, safety checks, deposit returns, and tenant handovers, to deliver a seamless tenant experience.
• Manage property listings with accurate details and a professional presentation, in collaboration with the Marketing Team.
• Demonstrate strong customer engagement skills, with the ability to build rapport, handle objections, and communicate clearly and courteously at every stage. Report directly to your line manager while maintaining accurate records of all activity, KPIs, and tenancy progression. Please note: the above outlines the main duties and responsibilities of the position, but it is not exhaustive.

Other duties may be requested from time to time. In order for Homes for Students to work effectively, you may be required to assist with other areas of work and therefore, you should be prepared to undertake other duties appropriate to the post, as delegated by your line manager.

About You

• Performance driven: Motivated by achieving KPIs and delivering measurable results.
• Self-motivated and proactive: Able to work independently, using initiative to spot and resolve issues quickly.
• Flexible and adaptable: Willing to adjust to changing circumstances, including occasional evening or weekend work during peak demand.
• Positive attitude: Professional, approachable, and ‘can do’ mindset, quickly adding value to the business.
• Attention to detail: Maintains high standards across properties, documentation, and team performance, ensuring nothing is overlooked.
• Collaborative mindset: Builds strong working relationships, fosters teamwork, and actively supports colleagues to achieve collective goals.

Essential Skills & Experience

• Fluent English communication: Strong spoken and written English, with excellent comprehension and professional communication skills.
• Local knowledge: Street level awareness of the area, including rental values, competitor offerings, and neighbourhoods, with the ability to use this knowledge to add value in conversations and secure lets.
• Legislation expertise: Strong understanding of lettings legislation and HMO compliance requirements.
• Organisation and time management: Excellent ability to prioritise tasks, manage deadlines, and maintain accurate records.
• Interpersonal skills: Confident in dealing effectively with people at all levels, building rapport and trust quickly.
• Driving requirement: Must have a valid driving license and own car.

Desirable Skills

• Industry experience: Proven experience in the lettings industry (preferred).
• Professional qualification: ARLA Level 3 qualification desirable but not essential.

What We Offer

• Generous holiday package: 25 days, plus bank holidays, for work-life balance.
• Enhanced family leave packages for the important things in life.
• Exclusive retail discounts to make your money go further.
• Celebrate your birthday with a well-deserved day off.
• Car leasing scheme for a comfortable commute.
• Cycle-to-work scheme to stay active and eco-friendly.
• 2 charity days per year to make a difference in the community.
• Death in Service for peace of mind.

At HFS, we believe our people make the difference. You will join a supportive team in a growing business that is shaping the future of student living across Europe. We offer opportunities to learn, grow, and make an impact — every day.