International Bookings Co-Ordinator

Central Operations; Liverpool; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Birthday leave

Cycle-to-work scheme

Retail discounts

2 charity days per annum

Job summary

Homes for Students, the UK’s largest independent provider of Student Accommodation, is seeking an International Bookings Co-Ordinator to join the Liverpool team. You will manage international bookings and enquiries across channels, working with the Internal Sales and Partnerships teams to engage with agents and students while upholding excellent service.

You’ll need strong organisation, data reporting skills, and the ability to work on a rota, including some weekend work during peak periods.

Qualifications

• Mandarin fluency is essential.
• Excellent organisational and time management skills.
• Ability to work independently and meet deadlines.
• Strong reporting and data-trend identification abilities.

Responsibilities

• Manage enquiries from multiple channels including telephone, email, live chat and social media.
• Contact international students to verify their bookings.
• Develop understanding of the student accommodation market and properties.
• Track trends and provide feedback for improvement.
• Update databases accurately for analysis.

Skills

Mandarin

Organisational skills

Time management

Independent worker

Job description

Homes for Students is the UK’s largest independent provider of Student Accommodation.We are currently looking for International Bookings Co-Ordinatorto join our Sales team based in Liverpool, working 40 hours per week on rota basis.

As an International Bookings Co-ordinator, you will be an active and valued member of the International Bookings Team. You will manage, verify and follow up on bookings and enquiries across multiple communication channels. You will work closely with the Internal Sales Team and the Partnerships Team to communicate with international agents and students across a range of communication channels. The student experience is at the forefront of everything we do, so you'll be passionate about delivering excellent customer service. You will also need to have a clear understanding of each property’s unique selling points and key features as well as clear knowledge of our policies and procedures.

Job Type:

Full time (Monday-Friday) with weekend work during peak period.

Accountabilities/Responsibilities

• Manage enquiries from multiple communication channels including telephone, email, live chat and social media.
• Contact all international students to verify their bookings.
• Develop and maintain an in-depth understanding of the student accommodation market.
• Track and monitor trends and patterns, providing feedback to support continuous improvement.
• Updating all databases accurately to allow for effective analysis.
• Work collaboratively with colleagues and demonstrate flexibility when required.
• Ensure all enquiries are followed up promptly using the most appropriate communication channels.
• Maintain expert knowledge of the booking system as well as of the properties and keep up to date with all activity throughout the year.
• Ensure deadlines are met.

Skills

• Ability to work independently with minimal supervision, meet tight deadlines and contribute effectively as part of a team.
• Excellent organisational and time management skills.
• Ability to produce accurate reports and identify trends from data.
• Ability to achieve goals and targets within timescales.
• Strong attention to detail.
• Fluent in Mandarin (Essential)

Personal Qualities

• Friendly, approachable and enjoys building relationships.
• Self-motivated, with the ability to work both independently and collaboratively with minimal supervision.
• Confident in taking initiative and making decisions.
• Committed to delivering consistently high standards
• Commitment to equal opportunities
• Willing to be flexible and respond to changing circumstances
• Demonstrates a positive, proactive attitude and is keen to contribute to the success of the team.

What’s on offer

• Generous holiday package of 25 days, plus bank holidays, to recharge and enjoy life outside of work.
• Access to a range of exclusive retail discounts to make your money go further.
• Take your special day off! Enjoy your birthday with a well-deserved break from work.
• Stay active and eco-friendly with our cycle-to-work scheme.
• Make a difference in the community with 2 charity days per annum.

Homes for Students is an equal opportunity employer and a member of Inclusive Employers. We are able to grow and learn better together with a diverse team of employees, so we encourage applications from all backgrounds and communities, and we are more than happy to discuss any reasonable adjustments that you may require.