Lettings Advisor - Bristol

Bromford; Gloucester, Bristol; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

Join Bromford as a lettings officer on a 12-month fixed-term contract, where you'll play a vital role in supporting customers through the lettings process. Your experience in front-line customer service will help you thrive in ensuring fair allocations and maintaining strong relationships. Be part of a high-performing team working towards meaningful targets in a supportive environment, with opportunities for home working.

Qualifications

• Experience in a front-line customer-facing role; housing or lettings experience beneficial.
• Excellent communication skills with colleagues and customers.
• Positive attitude and proactive approach to managing workload.

Responsibilities

• Guide new customers through the lettings process ensuring accurate records.
• Maintain and manage shortlists for advertised properties under local authority policies.
• Work closely with the empty homes team to minimise void time.

Skills

Customer Service

Communication

Teamwork

Attention to Detail

IT Skills

Job description

Contract Type: 12-Month Fixed-term Contract at 37.5 hours per week

Closing Date: Tuesday 17 June 2025

Are you looking to enhance your career? Do you want to be recognised for doing a great job, working for an organisation certified as a Great Place to work? If you are passionate about providing a level of customer service you would be happy to receive yourself, and you enjoy building relationships and getting to know people - you belong at Bromford.

Our lettings team are responsible for the effective day-to-day management and delivery of lettings across the business. You'll work with internal colleagues and local authorities to ensure a fair allocation of properties, ensuring they are managed in a timely and accurate manner. If you have experience in housing or lettings, it will help you to quickly adapt and excel in this role.

You will guide new customers through the lettings process, ensuring information and records are gathered and issued following policy and procedures. You will ensure the accurate set up of tenancies and completion of relevant pre-tenancy checks, working closely with our empty homes team to minimise void time. You will maintain and manage shortlists for advertised properties under the appropriate local authority and Bromford policies, ensuring a fair and transparent process.

Ultimately, your work will help us achieve some important targets, but the most rewarding part of the job is seeing people and families manage their own homes, to build brighter futures and thrive.

This is a full-time role offered as a 12-month fixed-term contract. You'll be based in our Chipping Sodbury office, BS37 6JX with regular opportunities for home working. Please note that this role is subject to a basic DBS check.

In this role, we want you to bring:

• Experience in a front-line customer-facing role. Experience within housing or lettings will be beneficial to help you hit the ground running but not essential, we are more interested in you being passionate about customer service
• Excellent communication with colleagues and customers alike, in an engaging and welcoming way
• A positive attitude and a consistent, engaged team player. Proactive and able to prioritise and organise your workload
• Supporting our prospective customers though the lettings journey, helping our customers to find the right home so they can thrive
• Working in a high performing team to achieve KPIs and ensuring our homes are let fairly and transparently in line with our policies
• Excellent IT skills, attention to detail, and an excellent work ethic
• Your commitment to our DNA and be a great ambassador for Bromford.

If you have previous experience in roles such as lettings officer, housing income officer, housing officer, lettings negotiator, estate agent or customer service agent this could be the ideal role for you.

Closing date for applications is Tuesday 17 June 2025, with interviews taking place at our office in Chipping Sodbury.