Lettings Administrator

Nexus ERP Limited; Royal Leamington Spa; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

ARLA/Propertymark qualification

Career progression opportunities

Job summary

Nexus ERP Limited in Leamington Spa is seeking a Lettings Administrator to ensure the admin side of lettings and property management is accurate, on time, and compliant. You’ll ensure tenancy agreements are right first time, deposits are registered within deadlines, safety certificates tracked, and fees and arrears handled promptly.

You’ll be the friendly first point of contact for landlords and tenants, supporting the property management team with documentation, compliance tracking, and

Qualifications

• Tenancy administration including agreements, amendments and renewals.
• Deposits and compliance including registering deposits and safety certificates.
• Financial administration including credit control and fees handling.
• Client communication via phone and email.
• Support for the property management team with documentation and compliance tracking.

Responsibilities

• Tenancy Administration - creating tenancy agreements, handling amendments and renewals.
• Deposits and Compliance - Registering deposits; uploading safety certificates and Right to Rent documents.
• Financial Administration - Credit control; raising and allocating fees.
• Client Communication - Handling enquiries from tenants and landlords by phone and email.
• Supporting the Property Management Team - Helping property managers with documentation, compliance tracking, and coordination.

Skills

Administrative experience

Attention to detail

Communication skills

Tenancy administration

Job description

Lettings Administrator - Leamington Spa - up to £28k

My client is a leading independent Lettings Agent who have been established in Leamington Spa for over 40 years. They are currently looking for a Lettings Administrator where you will ensure the admin side of their lettings and property management isaccurate, on time, and compliant. That means tenancy agreements that are right first time, deposits registered within the legal deadlines, safety certificates tracked so nothing lapses, and fees and arrears handled promptly.You’llalso be a friendly, professional first point of contact for landlord and tenant queries.

The role is more than just processing, you’re the glue that holds the operation together. The property managers and lettings team depend on you to keep things moving, andthey’llvalue someone who takes pride in getting it right and speaks up when something needs attention.

Key Responsibilities

• Tenancy Administration - creating tenancy agreements, handling amendments and renewals
• Deposits and Compliance - Registering deposits; uploading safety certificates and Right to Rent documents
• Financial Administration - Credit control; raising andallocatingfees
• Client Communication - Handling enquiries from tenants and landlords by phone and email
• Supporting the Property Management Team - Helping property managers with documentation, compliance tracking, and coordination

What Makes Someone Great in This Role

They are not looking for a robot who just follows a process. The people who do well here are the ones who:

Take ownership.Ifsomething’syour responsibility, you see it through to the end — not just until the form’s filled in. You care about the result.

Adapt how they communicate.A frustrated tenant needs a different approach to a busy property manager. You read the situation and adjust.

Stay calm and get on with it.When things get busy or something goes wrong, youdon’tpanic and youdon’tgo quiet — youprioritiseand crack on.

Arehelpful, not passive.Youdon’tjust dowhat’sasked and nothing more. If you can see a better way, orsomething’sbeen missed, you say so.

Wantthings to be good, not just done.You’renot satisfied with “that’ll do”.If a process keeps causing errors,you’llsuggest a fix.

What they Offer

Salary: Up to £28,000 (depending on experience)

A supportive, down-to-earth team in a well-regarded local agency

Work that matters — your accuracy and reliability directly affect landlords and tenants

ARLA/Propertymarkqualification support if you want to develop professionally

A genuine career path — several of the team have moved from admin into lettings and property management roles

You’ll Thrive in this role if...

You’vespotted a mistake nobody else noticed and fixed it — or flagged it to someone who could

You care about getting things right, not just getting them done

You’vehandled a difficult phone call without passing it straight to someone else

You’recurious about how your work fits into the bigger picture of the business

Working Hours - Monday to Friday 9am - 5.30pm and one in four Saturdays 9am - 3pm