Lettings Administrator

Mind the Flat; Greater London; On-site; GBP 27,000 - 32,000; Full time

Benefits offered by this job

Cycle to work

Electric bike salary sacrifice

Store discounts

Team events

Job summary

Mind The Flat in London is seeking a proactive Lettings Administrator to join a busy property management team. The role focuses on tenant enquiries, tenancy applications, and coordinating property inspections with a strong emphasis on service quality.

The successful candidate will report to the Head of Property Management, liaise with landlords and tenants, and support multiple departments while maintaining meticulous records and timely communication.

Qualifications

• At least 2 years of lettings administration experience.
• Exceptional communication and customer service skills.
• Strong organisational and planning skills.

Responsibilities

• Manage all aspects of tenant enquiries and tenancy applications, keeping tenants informed on a regular basis.
• Process application forms and maintain an up-to-date Applications Register.
• Coordinate property inspections and client meetings, ensuring an excellent standard of customer service.
• Negotiate leases with tenants, manage security deposits, and mediate disputes between landlords and tenants.
• Organise end of tenancy procedures, including necessary works, and ensure timely delivery of property reports.

Skills

Lettings administration

Customer service

Organisational skills

Communication skills

Team player

Job description

Lettings Administrator

Salary: £27,000 - £32,000 per annum

London (W6, Office based)

Working hours: 9am to 6pm, Monday to Friday with a one-hour lunch break, and 2 Saturdays per month from 10am to 3pm

Are you a proactive and organised individual with a passion for property management

At Mind The Flat, one of London's leading co-living property management companies, we are currently seeking a Lettings Administrator to join our dynamic team.

This is a great opportunity to join a fun, friendly team of people who all encourage innovative thinking while supporting you whilst you develop your property management skills.

In this role, you will report directly to our Head of Property Management and be responsible for liaising with landlords, tenants, contractors, and various internal departments. We are looking for someone who thrives under pressure while ensuring excellent client care and attention to detail.

Key Responsibilities:

• Manage all aspects of tenant enquiries and tenancy applications, keeping tenants informed on a regular basis.
• Process application forms and maintain an up-to-date Applications Register.
• Coordinate property inspections and client meetings, ensuring an excellent standard of customer service.
• Negotiate leases with tenants, manage security deposits, and mediate any disputes between landlords and tenants.
• Organise end of tenancy procedures, including necessary works, and ensure timely delivery of property reports.

About You:

• You will have at least 2 years of experience in lettings administration.
• Exceptional communication and customer service skills.
• Strong organisational and planning skills.
• Ambitious, highly motivated, and a good team player with a positive attitude.
• Ability to manage multiple tasks and prioritise effectively.

Knowledge, Skills and Experience Required:

• Customer Service Skills: Property Managers work with tenants to make them happy, and work to get new tenants.
• Negotiating Skills: Property Managers will have to work out details with potential tenants, put bids out for work or service on the property, and deal with many people in the community.
• Organisational Skills: There are many facets to a Property Manager's day - working with tenants, with local government, with public works and paying bills. Organisation to get it all done is key.
• Communication Skills: Property Managers often must speak with tenants, resolve disputes, entice new tenants, answer questions and hire workers. Good communication is essential.
• Excellent customer service skills.

Benefits:

• Company events that foster team spirit.
• Cycle to work scheme promoting a healthy lifestyle.
• Electric bike salary sacrifices for eco-friendly commuting.
• Store discounts for team members.

At Mind The Flat, we celebrate diversity and are committed to creating an inclusive environment for all employees.