Station Support Officer- Guildford

British Transport Police; Guildford; On-site; GBP 27,000 - 32,000; Part time

Benefits offered by this job

Annual leave 28 days

Blue Light Card

Rail season ticket loan

Pension scheme

Job summary

British Transport Police in Guildford is seeking a Station Support Officer to assist the Officer in Charge with the smooth day-to-day operation of the station. This role is office-based, part-time, 18.5 hours per week, with a pro-rata salary.

You will organise station engagement, manage information in line with policy, monitor supplies, and support health and safety checks. The role requires strong organisation, calm under pressure, and prior administrative experience.

Qualifications

• Proficient in MS Office applications.
• Excellent planning and organisational ability.
• Ability to stay calm under pressure while dealing with the public.
• Previous administrative experience with strong attention to detail.

Responsibilities

• Support the Officer in Charge with station engagement and information collation.
• Ensure information is stored and shared per Information Management policy.
• Monitor station supplies, place orders, and track progress.
• Carry out monthly vehicle mileage and logbook checks; arrange repairs.
• Conduct regular building checks and liaise with facilities management.
• Perform Health and Safety checks as required.

Skills

Planning and organisational ability

Calm under pressure

Administrative experience

Tools

MS Office

Job description

Grade: A004 Salary: £29,483.96 FTE (37 hours per week) £14,741.98 per annum for 18.5 hours per week (pro rata) Contract Type: Permanent, Part-Time Location: Guildford Type of Working Arrangement: Office Working Hours: 18.5 Hours Per Week

British Transport Police (BTP) is the national police force for the rail network throughout Great Britain. We are the ‘Guardians of the Railway,’ putting passenger safety at the heart of what we do. Our values are simple: We Care, We Do the Right Thing, We Strive to Be Better Every Day, We Are One BTP, and We Are Proud to Protect. Join us and help create an environment where we can all be our best every day.

The Opportunity:

Are you a highly organised, proactive individual who thrives in a dynamic environment? We’re looking for a dependable and detail-focused Station Support Officer to assist the Officer in Charge (OIC) in the smooth day-to-day running of the station.

What you'll do:

• Provide support to OIC to assist with station engagement and collating information when required.
• Provide support to the OIC and other managers to ensure that information is stored, accessed and shared in line with Information Management policy
• Monitor Station supplies, placing orders and monitor progress of orders and purchases
• Carry out monthly vehicle mileage and logbook checks. Arrange vehicle repairs and maintenance
• Carry out regular building checks and report to the facilities management provider, escalating when necessary.
• Carry out Health and Safety checks in line with guidance

What you'll bring to the team:

• Proficient in MS Office applications
• Excellent standard of planning and organisational ability
• Ability to remain calm whilst working under pressure, dealing with members of the public or to demanding deadlines, whilst maintaining a flexible approach
• Previous administrative experience with demonstrable organisational ability and attention to detail

What we offer:

• 28 days annual leave plus bank holidays, increasing to 30 days after 5 years.
• Family-friendly policies, including up to 26 weeks paid maternity and adoption leave.
• Bespoke benefits platform and Blue Light Card access.
• Salary sacrifice options for cycles, home technology, gym membership, and electric vehicles.
• Interest-free annual rail season ticket loan after 6 months.
• Access to the Transport Benevolent Fund for health, welfare, and financial support.
• Development opportunities, including fully funded apprenticeships.
• Excellent Pension scheme: We offer the BTP GPP Police Staff Pension Scheme, administered by Royal London. This group personal pension plan is available to all police staff and is a defined contribution scheme. It provides the flexibility to vary your pension contributions from 4.4% to 12% of your salary. For more information, visit the Royal London dedicated pension page or email us at [e-mail]. Note: If you are an existing member of Police Staff in the RPS, your pension will not be affected.

Additional Information: Further information about this vacancy can be found in the attached job description.

Vetting:

Vetting: Successful applicants will be required to pass Recruitment/Management Vetting (3/5 years minimum UK residency required), including a full background and financial disclosure. For more information and Top Tips, please see attached document.

Medical:

Medical: We’ll ask for relevant health and medical history details to support employee wellbeing.

References:

References: We’ll ask for references to cover the past 5 years.

Inclusion & Diversity:

We are committed to building a workforce where everyone feels they belong. We welcome applications from people of all backgrounds, identities and lived experiences. Diversity strengthens our teams, improves our services and helps us better represent and support the communities we serve. We are proud to be an inclusive employer and strive to create a workplace that is fair, respectful and accessible to all. We actively work to challenge discrimination, remove barriers and ensure equity throughout our recruitment and employment practices. We operate a Disability Confident Scheme, candidates who declare a disability and meet the essential criteria will be offered an interview. If you need any reasonable adjustments during the recruitment or selection process, please let us know - we are happy to support you. Your talent, your potential, and your unique perspective matter here. For more information on Inclusion or the Disability Confident Scheme

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